Kail Gilstrap
Great Falls,MT
Summary
Dynamic and dedicated professional with extensive experience at Rib and Chop House, excelling in customer service and strong multitasking abilities. Proven track record of fostering guest relationships and training new staff, while maintaining impeccable cleanliness and responsible alcohol service. Outgoing and reliable, committed to enhancing the dining experience for all patrons.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bartender
Rib and Chop House
Great Falls, MT
07.2025 - Current
- I stock and help take the needed inventory for the bar. I cut fresh fruit, ensure that all syrups and juices are full for the day or the next day, and I inform managers when we are low on certain alcohols.
- I ensure that the bar is always clean and that everything is properly labeled. Going the extra mile when cleaning the floors or the bar top itself is one thing I pride myself on.
- I take care of my guests around the bar to form connections and make the experience better for them. In turn, I have found myself gaining regulars
- I manage the cash and sales of the bar, as well as double, even triple checking that the cash register is accurate. I handle breaking change for servers as well, making sure that the drawer is only used by those authorized to do so.
- I perform both opening and closing of the bar. I make sure everything is properly cleaned, glasses polished, bar stocked, and help close out our till by doing all necessary paperwork.
- I mix and follow the recipes and standards of my restaurant. I am sure to ask specific questions, for things such as martini, to help the customer be satisfied with their beverage.
- I contribute to a positive work environment through thorough communication with colleagues. I help the servers know what questions to ask and help inform them of alcohol choices, such as our types of liquors we offer, to better help even their own customers.
- I take initiative to learn every alcohol we carry. I pour time into learning about the different scotches, whiskeys, wines, rums, tequilas, vodkas…etc, to help the guests and the other members of the staff to better understand their flavor profiles.
Server
Rib And Chop House
Great Falls, MT
06.2024 - Current
- I manage tables even at the busiest of times with my best performance. I am even able to run other server’s food, drinks, and have my side work up to date while busy, ensuring that we are always stocked. I make sure everything moves efficiently and effectively.
- Suggesting food and alcoholic beverages based off of guests’ liking, in order to create a better and more personal experience for the customer.
- Made it so that my section, side work, and table area were cleaned completely. Using a towel to clean the creases of the seats, a mop to ensure all things spilled had no traces left, and a flashlight to make sure all crumbs were swept.
- I am one of the trainers at my job. Any new hire must test out through me on their last day of training. I am in charge of making sure they are ready for the floor and monitoring them, helping them correct any mistakes or errors while they’re in training.
- I handle all customer’s feedback with professional and solutions. If the needed solution is beyond my capabilities, I will inform a manager as soon as possible to get the best solution.
Substitute Teacher
Great Falls Public Schools
Great Falls, Mt
10.2023 - 06.2024
- I helped carry out the teacher’s expectations and kept the children on task while they were in the classroom.
- I managed entire classrooms, ages 5-14, with about 25+ children at time, ensuring that each student was heard and supervised.
- I double checked with the other teachers and made sure that everything was up to date and learned what was expected of all students.
Education
High School Diploma -
C.M.Russell High School
Great Falls, MTSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Cleanliness and hygiene
- Responsible alcohol service
Certification
Alcohol Certification and Food Safety Certification
Timeline
Bartender
Rib and Chop House
07.2025 - Current
Server
Rib And Chop House
06.2024 - Current
Substitute Teacher
Great Falls Public Schools
10.2023 - 06.2024
High School Diploma -
C.M.Russell High School