Kaila Brown
Server
Hammond,IN
Summary
Motivated individual with extensive experience in customer service. Proven track record of achieving goals, providing excellent customer service and consultation, also meeting the customer needs to the best of my ability. Reliable, with a good work ethic and the ability to adapt quickly to new tasks and environments. While providing excellent communication and interpretation skills, but also looking to gain valuable experience in a new professional setting.
Overview
4
4
years of professional experience
Work History
Server
Longhorn Steakhouse
11.2024 - Current
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
Red Lobster Restaurant
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Service Desk Associate
Walmart
07.2023 - Current
- Enhanced customer satisfaction by providing timely and accurate assistance with service desk inquiries.
- Streamlined service desk processes for improved efficiency and faster resolution times.
- Collaborated with team members to address complex technical issues, resulting in higher customer satisfaction rates.
- Reduced call wait times by implementing effective call routing strategies and prioritizing urgent requests.
- Developed comprehensive knowledge of company products and services to better assist customers with their inquiries.
Team Leader
Applegreen USA
07.2022 - 08.2023
- Collected, arranged, and input information into database system.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Education
High School Diploma -
Purdue Northwest
Hammond, IN05.2025
Skills
- Data Management
- Key holder experience
- Housekeeping
- Hospitality services
- Problem solving
- Customer Service
Timeline
Server
Longhorn Steakhouse
11.2024 - Current
Server
Red Lobster Restaurant
04.2024 - Current
Service Desk Associate
Walmart
07.2023 - Current
Team Leader
Applegreen USA
07.2022 - 08.2023
High School Diploma -
Purdue Northwest
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