Kaila Edwards
New York ,New York
Summary
To bring a new positive energy to your company. Outstanding customer service skills and communication. Multitasking and organization are very important and will be displayed daily. Great knowledge customer needs, quality standards for services Authorized to work in the US for any employer
Overview
16
16
years of professional experience
Work History
Call Center Representative
State Farm
06.2020 - Current
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Cash Lead
American Eagle Outfitters
08.2017 - Current
- Oversee cash transactions, cash reconciliations, account payments, account receivables and other accounting duties according to company policies
Visual Merchandising Manager
Forever 21
08.2012 - 06.2016
- Hands-on experience in visual merchandising and styling
Medical Receptionist
Jawonio
10.2008 - 08.2013
- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries
Education
Associate Psychology -
Rockland Community College
New York, NY05.2014
High School -
North Rockland High School
New York, NY06.2012
Skills
- Customer Service
- Retail Sales
- Management Experience
- Cash Handling
- Cash Management
- Medical Office Experience
- Inventory Control
- Interviewing
- Patient Care
- Excel
- Microsoft Word
- Call Center Operations
- Calm and Professional Under Pressure
- Customer Retention Strategies
- Understanding Customer Needs
- Creative Problem Solving
Timeline
Call Center Representative
State Farm
06.2020 - Current
Cash Lead
American Eagle Outfitters
08.2017 - Current
Visual Merchandising Manager
Forever 21
08.2012 - 06.2016
Medical Receptionist
Jawonio
10.2008 - 08.2013
Associate Psychology -
Rockland Community College
High School -
North Rockland High School
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