Kaila Irving
Tuscaloosa,AL
Summary
Seasoned Front of House Manager with solid background in staff supervision, customer service, and operational management. Known for driving staff performance and maintaining high levels of customer satisfaction. Skilled in resolving conflicts effectively, building strong relationships with team members, and ensuring seamless dining experiences. Demonstrated ability to improve efficiency and productivity while elevating overall restaurant reputation.
Friendly and hardworking Assistant Front of House Manager with proven leadership experience in fast-paced settings. Committed to delivering exceptional guest service through quality products, timely service, and quick resolution of complaints and issues.
Experienced Food Service Manager with a proven track record of overseeing and optimizing food service operations. Proficient in managing staff, inventory, and budgets to ensure efficient and profitable operations. Skilled in maintaining high standards of food quality, safety, and customer service.
Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
3
3
years of professional experience
Work History
FOH Manager
Walk On's Sports Bistreaux
Tuscaloosa, Alabama
07.2021 - Current
- Developed and implemented customer service standards to ensure consistent quality of service.
- Trained new staff on proper customer service techniques, policies and procedures.
- Monitored employee performance to ensure compliance with company standards.
- Conducted regular inventory checks and placed orders for additional supplies as needed.
- Resolved customer complaints in a professional manner while maintaining brand integrity.
- Assigned tasks to FOH staff members according to their abilities and experience levels.
- Organized special events such as promotional activities, holiday parties.
- Scheduled shifts for FOH staff based on store traffic forecasts and labor budget requirements.
- Ensured the restaurant complied with health regulations by conducting regular inspections of food storage areas, equipment and surfaces.
- Created weekly schedules for FOH staff that optimized efficiency while meeting labor cost goals.
- Implemented strategies designed to increase sales revenue through upselling techniques or menu changes.
- Encouraged team collaboration among front-of-house employees in order to create an enjoyable work environment.
- Provided guidance and support to FOH personnel when dealing with difficult customers or situations.
- Managed all aspects of cash handling processes including deposits, withdrawals, change orders and reconciliations.
- Reviewed monthly financial statements with management team in order to evaluate overall performance.
- Coordinated with back-of-house managers regarding kitchen operations such as inventory control or staffing needs.
- Ensured all necessary documents were completed accurately such as accident reports or time sheets.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Handled guest complaints quickly to maintain positive dining experience for patrons.
- Interviewed, hired and trained new employees.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Maintained accurate records of daily transactions, including cash, credit card and check payments.
Education
High School Diploma -
Theodore High School
Theodore, AL05-2012
Skills
- Point of sale systems
- Marketing support
- Scheduling Staff
- Guest Relations
- Menu knowledge
- Complaint Handling
- Training and coaching
- POS system operations
- Restaurant Operations
- Emergency Procedures
- Quality Control
- Conflict Resolution
- Staff Motivation
- Employee Scheduling
- Order Accuracy
- Policy Enforcement
- Training and mentoring
- Upselling strategies
- Staff Supervision
Timeline
FOH Manager
Walk On's Sports Bistreaux
07.2021 - Current
High School Diploma -
Theodore High School