Kaila Jackson
Willingboro
Summary
Dedicated professional with strong problem-solving and attention to detail. Experienced in supervising daily operations and fostering a customer-focused environment, ready to drive improvements in team performance and operational outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
Starbucks
Delran, New Jersey
05.2022 - Current
- Supervised daily operations, ensuring efficient workflow and optimal customer service.
- Trained and mentored new team members on product knowledge and service standards.
- Implemented inventory management processes, reducing waste and improving stock accuracy.
- Monitored performance metrics to identify areas for process improvement and enhance team productivity.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep the location well-stocked with necessary supplies.
- Troubleshot equipment to reduce service calls and downtime.
Education
High School Diploma -
Burlington County Institute of Technology (Westampton)
Westampton Township, NJSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Complex Problem-solving
- Inventory control
- Staff discipline
- Policy enforcement
- Priority management
- Expectation setting
Certification
- CCMA - Certified Clinical Medical Assistant
- CPCT/A - Patient Care Technician/Assistant
Timeline
Supervisor
Starbucks
05.2022 - Current
High School Diploma -
Burlington County Institute of Technology (Westampton)