KAILA JAMES
Germantown,MD
Summary
Results-driven healthcare professional experienced in coordinating clinical operations and enhancing patient services. Specializes in workflow management, physician communication, and performance reporting. Consistently exceeded service targets while improving operational efficiency. Seeking roles in Clinical Operations, Healthcare Program Coordination, or Public Health Administration.
Overview
5
5
years of professional experience
Work History
Allergy Technician | Independent Department Operations
United Allergy Services
Silver Spring, MD
04.2024 - Current
- Independently coordinated daily operations of an allergy department within a contracted physician's office, supporting efficient clinical workflows and patient services.
- Manage patient scheduling, physician-ordered allergy testing, order completion, and follow-up while consistently exceeding established monthly testing targets.
- Collaborate with physicians and office personnel to coordinate services, address patient needs, and maintain efficient departmental operations.
- Track testing volume, immunotherapy candidates, and departmental performance metrics. Prepare reports to monitor goals and support operational decisions.
- Manage clinical supplies and inventory to support continuity of services and maintain departmental readiness.
Clinical Support Staff / Administrative Staff
Avery Road Treatment Center
Rockville, MD
04.2022 - 12.2023
- Conducted preliminary telephone screenings for individuals seeking short-term detoxification services for alcohol or substance use.
- Facilitated access to Medicaid-related services, connecting patients to long-term treatment resources to enhance their care journey.
- Coordinated clinical study activities by accurately dispensing placebo and non-placebo study medications, ensuring compliance with study protocols.
- Assisted with clinical and administrative workflows, patient services, and communication with individuals seeking treatment.
Quality Assurance
Broadstreet
02.2022 - 09.2022
- Reviewed COVID-19 case data in spreadsheets to verify accuracy, completeness, and consistency of patient outcome information.
- Identified data discrepancies and coordinated corrections to maintain data integrity, enhancing reliability of public health reporting.
- Analyzed data trends and researched credible sources to validate information and improve reporting accuracy.
- Streamlined data entry processes to improve efficiency in remote public health data management.
Education
Master of Science - Health Sciences
Touro University Worldwide
Los Alamitos, CABachelor's Degree - Liberal Studies
Frostburg State University
Frostburg, MDAdvanced Certificate - Public Health
New York University
New York, NYSkills
Clinical Operations Program Coordination Workflow & Scheduling Management Patient Services & Education Performance Metrics & KPI Reporting Data Entry & Quality Assurance Process Improvement Supply & Inventory Management Clinical Study Support Public Health Patient Intake & Resource Navigation Microsoft Office Athena/EWR EHR Salesforce Spreadsheet Management Clinical Documentation Patient Records Management
Timeline
Allergy Technician | Independent Department Operations
United Allergy Services
04.2024 - Current
Clinical Support Staff / Administrative Staff
Avery Road Treatment Center
04.2022 - 12.2023
Quality Assurance
Broadstreet
02.2022 - 09.2022
Master of Science - Health Sciences
Touro University Worldwide
Bachelor's Degree - Liberal Studies
Frostburg State University
Advanced Certificate - Public Health
New York University