Kaila Mendoza
Fresno
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
15
15
years of professional experience
Work History
Escrow Officer
Old Republic Title
01.2020 - Current
- Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
- Collaborated with real estate agents and lenders to expedite closing times on property sales.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to escrow transactions.
- Maintained organized and accurate documentation for all escrow transactions, ensuring compliance with industry regulations.
- Reviewed contracts thoroughly to ensure accuracy before proceeding with the escrow process.
- Communicated requirements and title exception information to clients.
- Consistently met deadlines for preparing necessary paperwork for closings while maintaining high-quality work standards.
- Maintained strict confidentiality in handling sensitive customer information, adhering to privacy laws and best practices.
Jr. Escrow Assistant
First American Title Insurance Co
04.2014 - 12.2019
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Followed-up on status of releases, policies, and return of recorded documents.
- Supported team members in managing their workload, contributing to a more productive work environment.
Banker
Wells Fargo Bank
06.2010 - 03.2014
- Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
- Collaborated with real estate agents and lenders to expedite closing times on property sales.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to escrow transactions.
- Maintained organized and accurate documentation for all escrow transactions, ensuring compliance with industry regulations.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Checked signatures and legal descriptions for accuracy and integrity.
- Reviewed contracts thoroughly to ensure accuracy before proceeding with the escrow process.
- Communicated requirements and title exception information to clients.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Consistently met deadlines for preparing necessary paperwork for closings while maintaining high-quality work standards.
Education
Associate Of Arts - Business Administration
Heald College
Fresno, CA02.2009
Washington Union High School
Easton, CA06.2007
Skills
- Escrow management
- Settlement statement preparation
- Regulatory compliance
- Document preparation
- Customer service
- Communication skills
- Relationship building
- Time management
- Financial transaction processing
- Contract/Title review
- Multitasking capacity
Timeline
Escrow Officer
Old Republic Title
01.2020 - Current
Jr. Escrow Assistant
First American Title Insurance Co
04.2014 - 12.2019
Banker
Wells Fargo Bank
06.2010 - 03.2014
Associate Of Arts - Business Administration
Heald College
Washington Union High School
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