Kaila Pearson
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and positive attitude.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
The Surgical Clinic
01.2021 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Trained new staff on filing, phone etiquette and other office duties.
- Delivered support to medical staff in completion of patient paperwork.
- Responded to inquiries by directing calls to appropriate personnel.
Wellness Coordinator
The Joint Chiropractic
09.2019 - 12.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Educated new patients on services and promotional offerings and assisted in gaining memberships and sales daily.
- Managed patient flow in clinics to assure turn over runs smoothly.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Organized, maintained and updated information in computer databases.
Receptionist
Tennessee Orthopedic Alliance
07.2019 - 09.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained visitor log for entering and leaving facility for security purposes.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Sales Associate
MAPCO Mart
05.2019 - 07.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Receptionist Clerk
Dci Dialysis Clinic
03.2017 - 04.2019
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Checked-in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Safely transported, transferred and positioned patients on chairs for treatment.
- Maintained accurate patient charts and medical records.
Front of House Shift Leader
Taziki's Mediterranean Cafe
07.2014 - 11.2017
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Hunters Lane High School
Nashville, TN05.2015
Skills
- Reminder Calls
- Payment Collection
- Medical Insurance
- HIPAA Compliance
- Patient Intakes
- Patient Engagement
- Customer Service
- Appointment Scheduling
Timeline
Patient Service Representative
The Surgical Clinic
01.2021 - Current
Wellness Coordinator
The Joint Chiropractic
09.2019 - 12.2020
Receptionist
Tennessee Orthopedic Alliance
07.2019 - 09.2019
Sales Associate
MAPCO Mart
05.2019 - 07.2019
Receptionist Clerk
Dci Dialysis Clinic
03.2017 - 04.2019
Front of House Shift Leader
Taziki's Mediterranean Cafe
07.2014 - 11.2017
High School Diploma -
Hunters Lane High School
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