Kaila Wilkerson
Birmingham,AL
Summary
Proven leader with a track record of enhancing customer satisfaction at TJX Companies through innovative problem-solving and exceptional service. Skilled in customer engagement and inventory management, demonstrating strong time management and computer skills. Achieved significant improvements in service delivery, streamlining processes to maintain optimal stock levels and foster cross-departmental collaboration. Highly adaptable team leader with excellent background of quick and effective performance. Safely lift 20 pounds. Highly experienced in performing quality inspections and machinery operations.
Overview
10
10
years of professional experience
Work History
Associate
TJX Companies
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Usher
Regal Cinemas
03.2013 - 10.2020
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Directed ticket holders to seats and facility locations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
- Maintained updated knowledge of event information to provide guests with accurate details.
Waitress
Buffalo Wild Wings
03.2011 - 04.2011
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
High School Diploma -
Bridgepoint Christian School
Pinson, ALSkills
Customer Service
Time Management
Attention to Detail
Computer Skills
Cash Handling
Customer Engagement
Workplace Safety
Customer interaction
Leadership Qualities
Timeline
Usher
Regal Cinemas
03.2013 - 10.2020
Waitress
Buffalo Wild Wings
03.2011 - 04.2011
Associate
TJX Companies
High School Diploma -
Bridgepoint Christian School
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