Kaila Williams

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

• Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
• Greet each guest with a sense a warmth and reassurance.
• Accurately understanding and expressing knowledge of the casino such as where things are,activities , and recommendations
• Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
• Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
• Developed understandings of usage of opera and things that assist the front desk operations

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Knowledge, Our guest where held close to us so remembrance of wine locker holders and where they prefer to sit in the restaurant,or little things such as napkins colors and or where they like there settings placed.
• Organization, in the capital grill host more work like receptionist for the restaurant. Taking calls and or placing calls and remembering to put down for bigger parties.

- Took note of every size party that came in, at this restaurant we didn't take reservations so ever person you sat was based on what you saw, many times since we were the only buffalo wild wing in St George we would get a lot of bigger teams from table of 20-30 cheerleaders to baseball players.

• Monitored seating area and checked restrooms regularly to keep spotless.
• Team player, many times we would get busy as a restaurant and i would help food run,bus tables, and sometimes have to take an order.
• Connections, being an hostess you are the first face normally seen so i made it my propagative to create strong based relationship with guests weather retuning or not.
• Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.