Hi, I’m
Kaila Woodard
Customer Service Specalist
Arlington,TX
Summary
Experienced Customer Care Representative boasting 10+ years of delivering exceptional service and support in challenging environments. Recognized for strong problem-solving skills and a commitment to long-term customer satisfaction, consistently exceeding productivity targets. Adept at promoting a collaborative atmosphere while effectively managing workflow processes. Aiming to contribute expertise in customer relations to elevate service standards at your company.
Overview
13
years of professional experience
1
Certification
Work History
Empyrean SolutionsHouston, Texas
Human Resources Assistant (Remote)
08.2023 - Current
Job overview
- Entered and updated data with precision.
- Coordinated health insurance plans for employees with outside vendors
- Supported various HR functions efficiently.
- Assisted in coordinating recruitment activities and onboarding processes.
- Handled confidential information with discretion and integrity.
- Coordinated employee benefits programs, including health insurance and retirement plans.
- Updated HR databases with employee changes in position, salary, and personal information.
- CRM System
Amazon RBD5Irving, TX
Ambassador/Fulfillment Problem Solver
04.2022 - Current
Job overview
- Kept the warehouse clean and organized to maximize team efficiency and productivity
- Attached documentation to shipments leaving the facility, such as receipts and packing slips
- Inspected supplies and product inventory for quality and quantity issues, returning unacceptable materials to vendors for replacements or refunds
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Supervised, evaluated or referred instructors to skill development classes.
Henderson OrthodonticsGrand Prairie, TX
Lead Orthodontic Assistant
02.2020 - 03.2023
Job overview
- Explained treatment procedures and gave patients instructions on how to care for themselves at home
- Scheduled new and existing customers' appointments
- Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency
- Bonding, banding, making essix retainers, belching trays, impression, lab skills
DECA Dental GroupDallas, TX
Lead Orthodontic Assistant
11.2014 - 03.2020
Job overview
- Administered duties like chair side assisting, patient care, radiographs, photographs, impressions, ordering
- Was in charge of scheduling and task delegation for a dental team of 18 people
- Full records including taking panos, cephs, and ITero scans
- Attention to detail, speed and accuracy in placing and removing orthodontic appliances
- Kept track of patients' dental health, medical history, and vital signs
Nova 1 IncArlington, TX
Dispatcher
08.2012 - 08.2014
Job overview
- Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions
- Help drivers and transportation companies solve problems
- Customers and supervisors were informed of all emergencies, weather delays, and carrier schedule change
- Use phone or computer to send crews, vehicles or other field units to appropriate
- Data Entry CRM System
Education
Tarrant County CollegeFort Worth, TX
Associate of Arts from Human Resources Management
05-2026
Ogle School of Hair, SkinArlington, TX, US
Ogle School of Hair, Skin from Esthetician
01.2021
Concorde Career CollegeGrand Prairie, TX, US
Concorde Career College from Dental Assistant
01.2013
L.D. Bell High SchoolHurst, TX, US
L.D. Bell High School from Trade
01.2012
Skills
- Staff Training
- Schedule Coordination
- Microsoft Office
- Roadside Assistance
- Medical Terminology Knowledge
- CRM Software
- Warehousing Functions
- Medical Records Management
- Lifting and Sorting
- Data Entry
- ACA Standards Knowledge
- Employee Benefits Laws
- Customer Care
Certification
- Dental Assistant
- Esthetician
Timeline
Human Resources Assistant (Remote)
Empyrean Solutions
08.2023 - Current
Ambassador/Fulfillment Problem Solver
Amazon RBD5
04.2022 - Current
Lead Orthodontic Assistant
Henderson Orthodontics
02.2020 - 03.2023
Lead Orthodontic Assistant
DECA Dental Group
11.2014 - 03.2020
Dispatcher
Nova 1 Inc
08.2012 - 08.2014
Tarrant County College
Associate of Arts from Human Resources Management
Ogle School of Hair, Skin
Ogle School of Hair, Skin from Esthetician
Concorde Career College
Concorde Career College from Dental Assistant
L.D. Bell High School
L.D. Bell High School from Trade
Similar Profiles
Makayla BolesMakayla Boles
Customer Service Representative at Empyrean Benefits SolutionsCustomer Service Representative at Empyrean Benefits Solutions
Bryan BartonBryan Barton
Senior Business Systems Analyst at Empyrean Benefits SolutionsSenior Business Systems Analyst at Empyrean Benefits Solutions
Audriana GonzalesAudriana Gonzales
CSR at Empyrean Benefits SolutionsCSR at Empyrean Benefits Solutions
Monnise JenningsMonnise Jennings
Special Education Teacher at Boulevard Heights Transition CenterSpecial Education Teacher at Boulevard Heights Transition Center
Linda BidosLinda Bidos
Founder at Ohemaa, LLCFounder at Ohemaa, LLC