Kailah Pierson
Highland Park,NJ
Summary
Dynamic healthcare professional with hands on experience in medical reception and optometric clinical support. Skilled in patient intake, insurance verification, appointment coordination, and electronic medical record management to ensure efficient clinic operations and high quality patient care. Experienced in performing preliminary vision assessments, assisting providers during examinations, and maintaining compliance with HIPAA and healthcare regulations. Bilingual in English and Spanish, with a strong ability to facilitate clear communication between patients and medical staff while enhancing patient understanding and overall clinical experience.
Overview
2
2
years of professional experience
Work History
Medical Receptionist
University Radiology Group
Somerset, NJ
03.2025 - Current
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Coordinated insurance verification processes, ensuring accurate patient billing information.
- Assisted in maintaining electronic health records, ensuring compliance with privacy regulations.
- Provided exceptional customer service by addressing patient inquiries and resolving issues efficiently.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Optometric Technician
In Focus Vision Center
Piscataway, NJ
04.2024 - 02.2025
- Facilitated preliminary eye tests and screenings for patients.
- Prepared examination rooms, ensuring cleanliness and availability of necessary equipment.
- Provided exceptional customer service to enhance patient experience during visits.
- Partnered with optometrists to guarantee precision in test results and diagnoses.
- Maintained inventory of optical supplies, monitoring stock levels regularly.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Executed patient dilation and medication administration tasks in accordance with optometrist instructions.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
Education
High School Diploma -
St Thomas Aquinas High School
Edison, NJ06.2021
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Insurance verification
- Optical Lab Coordination
- Retinal Photography
- Medical charting
- Medical billing and coding
- Computer proficiency
- EMR / EHR
- HIPAA compliance
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
University Radiology Group
03.2025 - Current
Optometric Technician
In Focus Vision Center
04.2024 - 02.2025
High School Diploma -
St Thomas Aquinas High School