Kailah Pierson
Highland Park,NJ
Summary
Accomplished medical professional with a background in retail management and healthcare administration. Demonstrated ability to lead teams and improve operational efficiency, significantly enhancing patient experience through optimized EMR systems. Proficient in multi-tasking and problem-solving within dynamic settings, maintaining strict compliance with industry standards. Bilingual in English and Spanish, promoting effective communication across diverse populations.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
University Radiology Group
05.2025 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic flow.
- Process insurance verifications and secure prior authorizations for procedures, imaging, and specialist referrals, ensuring timely approval and minimal delays in patient care.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Utilized electronic health record systems for accurate data entry and retrieval of patient information.
- Provide accurate Spanish-English medical interpretation and translation to support clear communication between patients, providers, and staff, enhancing patient understanding, comfort, and compliance with care plans.
- Maintain strict confidentiality and ensure compliance with HIPAA regulations while efficiently managing multiple tasks and prioritizing responsibilities in a dynamic environment.
Optometric Technician
In Focus Vision Center
05.2024 - 03.2025
- Facilitated patient intake by gathering medical histories and confirming insurance details.
- Performed preliminary vision assessments with both automated equipment and manual techniques.
- Guided patients on effective contact lens use, care, and maintenance protocols.
- Ensured examination rooms and equipment remained clean and organized.
- Assisted optometrists by providing essential tools and documentation during examinations.
- Managed inventory of optical supplies; ordered replacements as necessary.
- Utilized lensometers, refraction units, auto-refractors, and visual field analyzers for testing purposes.
Store Manager
Estelas Fashion
12.2022 - 04.2024
- Managed daily store operations, ensuring compliance with established company policies and procedures.
- Reduced excess merchandise while optimizing stock availability through effective inventory management strategies.
- Enhanced team performance by training and mentoring staff within a collaborative work environment.
- Boosted customer engagement through implementation of innovative visual merchandising techniques.
- Designed staff training programs centered around product knowledge and exceptional customer service.
- Streamlined ordering processes and stock rotation by organizing backroom and maintaining inventory controls.
- Fostered a positive atmosphere among store employees through proactive communication in dynamic environment.
Sales Associate
Estelas Fashion
02.2021 - 12.2022
- Assisted customers with product inquiries and purchases, enhancing overall shopping experience.
- Maintained organized merchandise displays, ensuring optimal product visibility and accessibility.
- Processed transactions accurately using point-of-sale systems, contributing to efficient checkout operations.
- Collaborated with team members to manage inventory levels and restock shelves promptly.
Education
High School Diploma -
Bishop George Ahr High School
Edison, NJ05.2021
Skills
- Insurance verification
- Medical terminology
- Telephone etiquette
- Appointment scheduling
- Medical billing
- EMR / EHR
- Cash handling
- Data entry
- Retinal photography
- Optometric equipment operation
- Patient testing
- Payment collection
- Refraction techniques
- Optical lab coordination
- Optical dispensing
- Fluent bilingualism
- Team Training
- Staff management
- Leadership development
- Marketing strategy
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
University Radiology Group
05.2025 - Current
Optometric Technician
In Focus Vision Center
05.2024 - 03.2025
Store Manager
Estelas Fashion
12.2022 - 04.2024
Sales Associate
Estelas Fashion
02.2021 - 12.2022
High School Diploma -
Bishop George Ahr High School
Similar Profiles
Melissa SocarrasMelissa Socarras
Patient Financial Services Manager at University Radiology GroupPatient Financial Services Manager at University Radiology Group
Brenda BellBrenda Bell
Mammography Screening Supervisor at University Radiology GroupMammography Screening Supervisor at University Radiology Group
Erica BergenErica Bergen
Radiologic Technologist at University Radiology GroupRadiologic Technologist at University Radiology Group
Hyeyeon JooHyeyeon Joo
Nurse Extern at Hackensack Meridian Health- Raritan Bay Medical Center ( Special Care Unit)Nurse Extern at Hackensack Meridian Health- Raritan Bay Medical Center ( Special Care Unit)
PING RENPING REN
SailPoint Engineer at Wipro Limited (Client: Comcast)SailPoint Engineer at Wipro Limited (Client: Comcast)