Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kaila May De Guzman

Glendale,USA

Summary

Detail-oriented and compassionate medical administrative professional with 7+ years of customer service, including 3+ years in healthcare settings. Skilled in patient intake, insurance verification, EMR management, and multi-line phone systems. Adept at maintaining a smooth front office workflow while delivering exceptional service to patients and staff.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

Huntington Orthopedics
04.2024 - Current
  • Manage patient check-in and check-out processes with accuracy and efficiency, ensuring a smooth front-office workflow.
  • Handle high-volume inbound and outbound calls, addressing appointment scheduling, patient inquiries, and follow-ups.
  • Verify patient insurance coverage prior to appointments and throughout the week, maintaining compliance with organizational policies. (Medicare, L.A Care, HMO's, PPO's)
  • Greeted patients and visitors, providing exceptional customer service in a fast-paced environment.
  • Managed appointment scheduling using electronic health record systems to enhance office efficiency.
  • Serve as a versatile floater, providing coverage for various front desk roles, including reception, check-out, and insurance verification, ensuring seamless operations during staff absences.
  • Maintain patient confidentiality in accordance with HIPAA regulations and deliver exceptional customer service in a fast-paced medical environment.

Medical Receptionist

DALE J BRENT, MD
04.2022 - 04.2024
  • Skillfully manage a high volume of incoming calls, ensuring prompt and courteous service to callers.
  • Meticulously prepare and maintain hospice schedules, optimizing patient care and resource allocation.
  • Facilitate prescription refills with precision, ensuring timely access to medications for patients.
  • Execute patient check-in and check-out procedures seamlessly, while adeptly collecting copayments and maintaining financial records.
  • Thoroughly process insurance referrals, navigate a wide spectrum of insurance companies and requirements.
  • Diligently create and maintain patient charts, proactively reminding them of upcoming appointments for improved healthcare engagement.
  • Assist in opening progress notes for patients in board and care and skilled nursing facilities.
  • Skillfully manage Doctor/Nurse Practitioner chart orders for board and care and skilled nursing patients, ensuring accurate documentation and continuity of care.

Certified Swing Manager

MCDONALDS
08.2020 - 04.2022
  • Greet customers courteously, take their orders accurately and record any special requests or dietary preferences.
  • Continuously monitor and record food temperatures at critical control points to guarantee the safety and quality of food products.
  • Implement proper food storage procedures, including rotation and labeling, to prevent spoilage and waste.
  • Handle cash transactions with precision, providing customers with accurate change.
  • Maintain a balanced cash register throughout the shift and prepare daily cash deposits.
  • Performing thorough monthly safety inspections at the restaurant, which encompass:
  • 1. Diligently verifying the proper functionality of exit lights.
  • 2. Ensuring fire extinguishers remain up-to-date and non-expired for optimal readiness.
  • 3. Meticulously confirming the First Aid Kit’s comprehensive stocking
  • 4. Conducting meticulous checks to guarantee the effective operation of lighting fixtures in the lobby, restroom, and kitchen, thus maintaining a secure and well-illuminated environment.

Crew Member

MCDONALDS
09.2019 - 07.2020
  • Precisely recording customer orders, ensuring accuracy in all transactions.
  • Skillfully operating the register and point-of-sale (POS) system, handling payments and transactions efficiently.
  • Diligently maintaining the cleanliness and hygiene of the restaurant, adhering to established sanitation standards and protocols to provide a safe and pleasant dining environment.

Barista/all Around

CAFE MANGGIO'S
04.2018 - 06.2019
  • Efficiently taking customer orders using the POS system, ensuring accuracy and customer satisfaction.
  • Skillfully preparing a wide range of coffee beverages, food items, and drinks, adhering to quality standards and presentation.
  • Handling cash transactions at the register with precision.
  • Consistently upholding cafe cleanliness by regularly cleaning workstations, equipment, and dining areas, following stringent hygiene and food safety protocols to ensure a safe and inviting environment.

Waitress

BUBBA GUMP RESTAURANT
09.2017 - 04.2018
  • Detail-oriented and customer-focused waitress with experience in the hospitality industry.
  • Adept at providing exceptional service, managing guest satisfaction, and ensuring a memorable dining experience.
  • Highly skilled in menu knowledge, ordering processing and multitasking in fast paced restaurant settings.
  • Proven ability to maintain a neat and a welcoming environment, while consistently meeting and exceeding customer expectations.


Education

Associate of Science - Health Sciences

Pasadena City College
Pasadena, CA
09.2025

Skills

  • Prescription handling
  • Bilingual: ENGLISH/TAGALOG
  • Attentive
  • Organizational skills
  • CPT coding
  • Clerical experience
  • Microsoft Office
  • ICD-10 code
  • Well Organized
  • Empathetic
  • Phone etiquette
  • Fast Learner
  • Neat and Clean in appearance
  • Perseverance
  • Medical receptionist
  • EMR Systems
  • Insurance verification
  • Medical office experience
  • Customer service (7 years)
  • Time management
  • Medical terminology
  • Communication skills
  • Vital signs
  • Listening skills

Languages

TAGALOG - Expert

Timeline

Front Desk Receptionist

Huntington Orthopedics
04.2024 - Current

Medical Receptionist

DALE J BRENT, MD
04.2022 - 04.2024

Certified Swing Manager

MCDONALDS
08.2020 - 04.2022

Crew Member

MCDONALDS
09.2019 - 07.2020

Barista/all Around

CAFE MANGGIO'S
04.2018 - 06.2019

Waitress

BUBBA GUMP RESTAURANT
09.2017 - 04.2018

Associate of Science - Health Sciences

Pasadena City College

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Kaila May De Guzman