Skilled in medical EHR softwares and all aspects of Microsoft Office
Kailani Bonner
Practice Manager
Saint Johns,FL
Summary
Highly skilled and enthusiastic professional with more than 18 years of experience managing operations in patient-centric medical offices. Successfully oversee operations, human resources, budgeting, and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
Work History
Practice Manager
PrimeMED
Orange Park, FL
04.2015 - Current
- Developed policies and procedures for effective practice management, complying with AHCA and HIPAA regulations.
- Consulted with healthcare professionals on business decisions, developing comprehensive patient care plans, while growing practice.
- Oversaw accounting, budgeting, and financial reporting.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Successfully negotiated client contract renewals to create increased reimbursements with commerical insurance as well as new contracts for worker's compensation.
- Created new financial and patient care relationships through contracting with ACOs for both Medicare, Medicare Managed Care Plans, and commerical insurance groups.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Billing Administrator
PrimeMED
Orange Park, FL
03.2010 - 04.2015
- Worked effectively with medical payers such as Medicare, commercial insurances, and both PIP Auto Insurance as well as worker's compensation to obtain timely and accurate payments.
- Processed and verified invoices to secure accuracy of billing information.
- Researched and resolved billing discrepancies to enable accurate billing.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored customer accounts to identify and rectify billing issues.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Worked with multiple departments to check proper billing information.
- Prepared and submitted monthly billing reports to management for financial overview.
Marketing Executive
PrimeMED
Orange Park, FL
01.2008 - 03.2010
- Preserved brand integrity by monitoring consistency and quality of marketing content.
- Planned and executed events and marketing programs to increase qualified leads.
- Maintained reporting and developed actionable insights to continually improve branding efforts.
- Completed and submitted monthly and yearly reports to support executive decision making.
Medical Receptionist
Dr. Robert Deagan
Saint Augustine, FL
07.2007 - 01.2008
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Updated patient information and insurance details for accurate medical records.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
Associate Of Business Administration - Business Administration And Management
University of North Florida
Jacksonville, FL 06.2001 - 06.2004
Bachelor Of Business Administration - Business Administration And Management
University of North Florida
Jacksonville, FL 01.2004 - 12.2009
Skills
Practice management
Workflow planning
Hiring and recruitment
Profit improvements
Patient education and counseling
Team Building
Seasoned in medical clinical procedures
Strategic planning
Marketing
Policy Development
Software
Timeline
Practice Manager
PrimeMED
04.2015 - Current
Billing Administrator
PrimeMED
03.2010 - 04.2015
Marketing Executive
PrimeMED
01.2008 - 03.2010
Medical Receptionist
Dr. Robert Deagan
07.2007 - 01.2008
Bachelor Of Business Administration - Business Administration And Management
University of North Florida
01.2004 - 12.2009
Associate Of Business Administration - Business Administration And Management
University of North Florida
06.2001 - 06.2004