Summary
Overview
Work History
Education
Skills
Software
Timeline
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Kailani Bonner

Kailani Bonner

Practice Manager
Saint Johns,FL

Summary

Highly skilled and enthusiastic professional with more than 18 years of experience managing operations in patient-centric medical offices. Successfully oversee operations, human resources, budgeting, and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

16
16
years of professional experience
9
9
years of post-secondary education

Work History

Practice Manager

PrimeMED
Orange Park, FL
04.2015 - Current
  • Developed policies and procedures for effective practice management, complying with AHCA and HIPAA regulations.
  • Consulted with healthcare professionals on business decisions, developing comprehensive patient care plans, while growing practice.
  • Oversaw accounting, budgeting, and financial reporting.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Successfully negotiated client contract renewals to create increased reimbursements with commerical insurance as well as new contracts for worker's compensation.
  • Created new financial and patient care relationships through contracting with ACOs for both Medicare, Medicare Managed Care Plans, and commerical insurance groups.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Billing Administrator

PrimeMED
Orange Park, FL
03.2010 - 04.2015
  • Worked effectively with medical payers such as Medicare, commercial insurances, and both PIP Auto Insurance as well as worker's compensation to obtain timely and accurate payments.
  • Processed and verified invoices to secure accuracy of billing information.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Monitored customer accounts to identify and rectify billing issues.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Worked with multiple departments to check proper billing information.
  • Prepared and submitted monthly billing reports to management for financial overview.

Marketing Executive

PrimeMED
Orange Park, FL
01.2008 - 03.2010
  • Preserved brand integrity by monitoring consistency and quality of marketing content.
  • Planned and executed events and marketing programs to increase qualified leads.
  • Maintained reporting and developed actionable insights to continually improve branding efforts.
  • Completed and submitted monthly and yearly reports to support executive decision making.

Medical Receptionist

Dr. Robert Deagan
Saint Augustine, FL
07.2007 - 01.2008
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Updated patient information and insurance details for accurate medical records.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Education

Associate Of Business Administration - Business Administration And Management

University of North Florida
Jacksonville, FL
06.2001 - 06.2004

Bachelor Of Business Administration - Business Administration And Management

University of North Florida
Jacksonville, FL
01.2004 - 12.2009

Skills

Practice management

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Software

Skilled in medical EHR softwares and all aspects of Microsoft Office

Timeline

Practice Manager

PrimeMED
04.2015 - Current

Billing Administrator

PrimeMED
03.2010 - 04.2015

Marketing Executive

PrimeMED
01.2008 - 03.2010

Medical Receptionist

Dr. Robert Deagan
07.2007 - 01.2008

Bachelor Of Business Administration - Business Administration And Management

University of North Florida
01.2004 - 12.2009

Associate Of Business Administration - Business Administration And Management

University of North Florida
06.2001 - 06.2004
Kailani BonnerPractice Manager