Kailani Brouse
Watsonville,CA
Summary
Resourceful, meticulous accounting professional with experience in strategic problem-solving solving, customer relationship management and financial reconciliations. Team player with strong technical proficiency and commitment to accuracy in financial data entry and recordkeeping.
Overview
2
2
years of professional experience
Work History
Bookkeeper/Customer Service Representative/Courtesy Clerk
Safeway
Aptos, CA
08.2023 - Current
- Collaborated with external auditors during annual audits of company finances.
- Handled sensitive financial information with confidentiality and integrity.
- Analyzed financial transactions, assigning to specific accounts.
- Matched orders with invoices and recorded required information.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Reconciled computer reports with manually maintained ledgers.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Checked postings and documents for correctness, accuracy and proper coding.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner
- Maintained a high level of professionalism when dealing with difficult customers.
Cashier
The Habit Burger Grill
Watsonville, CA
10.2022 - 12.2022
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collected payments and provided accurate change.
- Maintained work area and kept cash drawer organized.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers promptly and responded to questions.
- Answered customer inquiries regarding store policies and procedures.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Some College (No Degree) - Business
Cabrillo College
Aptos, CASkills
- Confidential document control
- Advanced computer skills
- Customer relations
- Auditing
- Spreadsheet tracking
- Exceptional organization
- Time tracking
Volunteer Work
Dominican Outpatient Rehabilitation Center
- Paperwork
- Faxes
- Phone Calls
Timeline
Bookkeeper/Customer Service Representative/Courtesy Clerk
Safeway
08.2023 - Current
Cashier
The Habit Burger Grill
10.2022 - 12.2022
Some College (No Degree) - Business
Cabrillo College
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