Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kailani Diaz Faught

San Antonio,TX

Summary

Focused Service Member promoting expertise successfully working for organizations in fast-paced market. Courteous and cordial with desire to take on challenges at new company.

Overview

2
2
years of professional experience

Work History

Service Member

HEB Grocery Store
Round Rock, Texas
04.2025 - Current
  • Interact with customers and provide outstanding customer service
  • Assisted customers in locating products throughout the grocery store.
  • Operated cash register and processed customer transactions efficiently.
  • Ensured cleanliness of service areas and restocked supplies as needed.
  • Collaborated with team members to achieve daily operational goals.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Supported promotional events by setting up displays and providing product information.

Crew Member

Menchie's Frozen Yogurt
Pflugerville, Texas
03.2024 - 08.2025
  • Provided friendly customer service in a fast-paced environment.
  • Took and prepared customer orders accurately and efficiently.
  • Maintained cleanliness and organization of workspaces and dining areas.
  • Collaborated with team members to ensure smooth operations during busy shifts.
  • Operated kitchen equipment and adhered to safety guidelines consistently.
  • Assisted in inventory management and restocking supplies as needed.
  • Handled cash transactions and processed payments accurately at the register.
  • Communicated effectively with customers to resolve concerns or inquiries promptly.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.

Elementary School Mentor

PFISD
Pflugerville, Texas
08.2023 - 05.2025
  • Facilitated workshops to enhance students' social skills and emotional intelligence.
  • Guided students through academic challenges and personal development initiatives.
  • Collaborated with teachers to identify at-risk students for targeted support.
  • Communicated regularly with parents about student progress and concerns.
  • Promoted positive self-esteem among students by recognizing their achievements both inside and outside the classroom setting.

Education

Bachelor of Science - Psychology

University of Texas At San Antonio
San Antonio
05-2029

Skills

  • Customer service
  • Emotional intelligence
  • Team collaboration
  • Communication skills
  • Conflict resolution
  • Active listening
  • Inventory management
  • Team supervision
  • Teamwork and collaboration
  • Productivity improvements
  • Flexible schedule
  • POS systems
  • Order preparation
  • Identifying hazards

References

References available upon request.

Timeline

Service Member

HEB Grocery Store
04.2025 - Current

Crew Member

Menchie's Frozen Yogurt
03.2024 - 08.2025

Elementary School Mentor

PFISD
08.2023 - 05.2025

Bachelor of Science - Psychology

University of Texas At San Antonio

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