Summary
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Kailani Estrada

Lakeland,FL

Summary

Driven professional with a proven track record at Amazon Com Services, adept in customer service and problem-solving abilities. Excelled in high-stress situations, enhancing customer loyalty through empathetic resolution of complaints. Skilled with computers and trilingual, demonstrating critical thinking and active listening to improve operational efficiency.

Work History

Customer Service Representative

Amazon Com Services
08.2022 - 10.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Cashier

JC Penney Stores
06.2022 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Education of Individuals in Elementary Special Education Programs

St. Petersburg College
Clearwater, FL
05.2025

High School Diploma -

Ola High School
Mcdonough, GA
05.2021

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Amazon Com Services
08.2022 - 10.2022

Cashier

JC Penney Stores
06.2022 - 08.2022

Education of Individuals in Elementary Special Education Programs

St. Petersburg College

High School Diploma -

Ola High School
Kailani Estrada