Kailea Lovejoy
Cousins Maine Lobster
Santa Fe
8
years of professional experience
Dynamic and dedicated server with exceptional customer service skills honed at Bowlero. Proven ability to enhance guest experiences through effective multitasking and problem-solving. Adept at cash handling and maintaining cleanliness standards, fostering a welcoming environment that encourages repeat business. Committed to delivering quality service and cultivating strong customer relationships. (Soon to be CPR CERTIFIED)
Work History
Cashier/ Grill Cook
11 Months- Ensured compliance with food safety standards throughout production process
- Collaborated with team members to optimize workflow efficiency
- Trained new employees on safe handling of melting materials
- Operated equipment to produce high-quality lobster dishes
- Manage cash drawer effectively, balancing funds at the end of each shift.
- Resolve customer complaints promptly, fostering positive relationships and repeat business.
- Restocked and organized merchandise in front lanes.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Server
6 Months- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Restaurant Hostess
4 Months- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
Server
11 Months- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Babysitter
2 Years 1 Month- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Education
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Hospitality service expertise
Memory retention
Customer service
Cleanliness standards
Safe food handling
Menu memorization
Food running
Team collaboration
Task prioritization
Active listening
Problem Solving
Empathy
Communication
Leadership
Time management
Integrity
Adaptability
Creativity
Organization
Critical Thinking
Work ethic
Collaboration
Conflict Resolution
Fast learning
Working with children
Timeline
Cashier/ Grill Cook
Cousins Maine Lobster
11.2025 - CurrentRead More
Server
Bowlero
09.2023 - 03.2024Read More
Restaurant Hostess
Bubba Gump Shrimp
05.2023 - 09.2023Read More
Server
Dennys Diner
06.2022 - 05.2023Read More
Babysitter
N/A
05.2018 - 06.2020Read More
PENN FOSTER High School
Read More