Kaileah McGreer
Buchanan
Summary
Efficient Window Clerk known for productivity and ability to complete tasks swiftly. Possess specialized skills in customer service, mail sorting, and financial transactions handling. Excel in communication, time management, and problem-solving, ensuring smooth operations in fast-paced environments.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Head Window Clerk
United States Post Office
Buchanan
08.2016 - Current
- Processed incoming and outgoing mail efficiently throughout the day.
- Sorted packages and letters based on size and destination.
- Assisted customers with inquiries regarding postal services and rates.
- Ensured cleanliness and organization of work area for safety compliance.
- Maintained accurate records of transactions and services rendered.
- Provided support during peak hours to manage high customer volume efficiently.
- Adhered to company policies regarding confidentiality of sensitive information.
- Calculated postage cost based on size and weight of item being shipped or mailed.
- Organized incoming mail items into bins according to designated sorting criteria.
- Verified identity of customers when necessary before completing certain transactions.
- Maintained records of incoming and outgoing mail and packages, ensuring accuracy in tracking information.
- Provided customer service to patrons of the post office, including answering questions and providing assistance with forms.
- Responded promptly to customer inquiries regarding postal services offered by the post office.
- Sold stamps, money orders, certified checks, special delivery envelopes, boxes as needed by customers.
- Inspected packages for hazardous material prior to sending them out via mail.
- Processed payments for postage, fees, and other services rendered by the post office.
- Prepared bulk mailings for businesses in accordance with USPS regulations.
- Updated customer address books with current contact information.
- Sorted mail manually or through automated equipment such as sorters or scanners.
- Weighed letters and parcels on a scale to determine correct postage rates.
- Provided training for new window clerks on proper procedures related to job duties.
Shift Supervisor
CVScaremark
New York
01.2014 - 08.2018
- Supervised daily operations and workflow for team of staff members.
- Trained new employees on safety protocols and operational procedures.
- Managed inventory levels and coordinated supplies for efficient production.
- Ensured compliance with health and safety regulations in the workplace.
- Conducted performance evaluations to provide feedback to team members.
- Resolved employee conflicts and facilitated effective communication among staff.
- Implemented process improvements to enhance operational efficiency and service quality.
- Scheduled shifts and delegated tasks to optimize team productivity throughout the day.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
Overnight Manager
Duane Reade Pharmacy
New York
04.2008 - 08.2014
- Supervised overnight operations ensuring store compliance with health and safety standards.
- Managed inventory levels and coordinated restocking of shelves and displays.
- Trained staff on proper procedures for cash handling and customer service.
- Resolved customer inquiries and complaints efficiently during overnight shifts.
- Implemented security protocols to protect store assets and ensure safety of staff.
- Conducted nightly audits to maintain accurate financial records and inventory counts.
- Collaborated with other departments to ensure timely delivery of products overnight.
- Maintained cleanliness and organization of the sales floor and stock areas overnight.
- Conducted daily shift meetings to review tasks and goals for the evening.
- Communicated regularly with managers from other shifts regarding current events or changes in policy.
- Hired team members and trained in collaborative team environment.
- Provided support services such as cashiering or stocking shelves when necessary during busy periods.
- Created reports summarizing nightly activity including sales figures, employee attendance records, and inventory updates.
- Maintained safe work and collaboration spaces for night employees.
- Coordinated with other departments to ensure smooth operations during overnight shifts.
- Responded quickly to emergency situations such as power outages or equipment malfunctions.
Education
Bachelor of Science - Sociology
John Jay College of Criminal Justice
New York, NY 01.2014 - 05.2016
Associate of Science - Paralegal Studies
Hostos Community College
Bronx, NY 08.2012 - 08.2014
Skills
- Problem solving
- Active listening
- Teamwork
- Communication
- Leadership
Timeline
Head Window Clerk
United States Post Office
08.2016 - Current
Shift Supervisor
CVScaremark
01.2014 - 08.2018
Bachelor of Science - Sociology
John Jay College of Criminal Justice
01.2014 - 05.2016
Associate of Science - Paralegal Studies
Hostos Community College
08.2012 - 08.2014
Overnight Manager
Duane Reade Pharmacy
04.2008 - 08.2014