Kailee Carter
Dunwoody,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to resolve issues on any level. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Confident Computer Technician with experience in help desk environments, assisting both employees and customers with technical issues.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Technical College System of Georgia
09.2023 - Current
- Managed high request volume while maintaining a courteous and professional demeanor.
- Responded to support/technical requests from end-users as well as staff and patiently walked individuals through basic troubleshooting tasks.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
Insurance Verification Specialist
State Farm (Agent: Dale Massey)
01.2022 - 10.2022
- Improved office operations, maintaining records, tracking data and promoting clear internal communications.
- Followed up with customers to check on changing needs and propose new offerings.
- Maintained pleasant and cordial attitude, remaining calm when issues arose.
Barista/Barista Trainer
Starbucks
02.2021 - 01.2022
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Described menu items to customers and suggested products based on stated preferences.
Host/Food Runner/Waitress
The Mad Italian
12.2017 - 01.2021
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Education
High School Diploma -
Chamblee Charter High School
Chamblee, GALicense - P&C License GA
America's Professor
Atlanta, GASkills
- Service Oriented
- Records Maintenance
- Verbal and Written Communication
- Clientele Development
- Critical Thinking
- Customer Connection
- Problem-Solving
- High-volume task management
Timeline
Customer Service Specialist
Technical College System of Georgia
09.2023 - Current
Insurance Verification Specialist
State Farm (Agent: Dale Massey)
01.2022 - 10.2022
Barista/Barista Trainer
Starbucks
02.2021 - 01.2022
Host/Food Runner/Waitress
The Mad Italian
12.2017 - 01.2021
High School Diploma -
Chamblee Charter High School
License - P&C License GA
America's Professor
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