Summary
Overview
Work History
Education
Skills
Timeline
Generic

Towana Richardson

Lithonia,GA

Summary

Diligent [Desired Position] with solid background in managing accounts payable processes. Proven track record of accurately processing invoices and maintaining strong vendor relationships. Demonstrated ability in using advanced accounting software and adhering to strict deadlines.

Finance professional with comprehensive knowledge of accounts payable operations, encompassing invoice processing and vendor management. Known for exceptional attention to detail and reliability in meeting deadlines. Team-focused collaborator who adapts to changing priorities and ensures optimal financial accuracy.

Overview

32
32
years of professional experience

Work History

Accounts Payable Specialist

TCSG Technical College System of Georgia Office of Administrative Services
10.2022 - Current
  • Prepares and verifies accounts payable vouchers, enters data into the State’s financial system and submits checks to vendors.
  • Monitors budget expenditures pertaining to accounts payable and notifies supervisor if expenditures exceed budgeted amounts.
  • Monitors cash disbursements daily and monthly.
  • Oversees or participates in the compilation of data and prepares standard accounting reports.
  • Audits travel expense statements for accuracy, authorization and compliance with state regulations.
  • Balance expenses and revenues to general accounting trial balance monthly.
  • Maintains vendor and other payable files.
  • Operates computers programmed with accounting software to record, store, and analyze information;
  • Verifies and corrects accounting and financial information.
  • Maintains records, files and documentation related to accounting processes.
  • Copies, distributes, receives, and/or mails letters, bills, memos, statements of account, and other documents and material.
  • Other duties as assigned.

Accounts Payable Associate

Emory Healthcare
11.2021 - 10.2022
  • Entry level Processor include scanning and mail distribution for over 100 invoices per month.
  • AP Office support including scanning, indexing and uploading all invoices, credit expense reports/receipts and other AP documents.
  • Mail Distribution- maintains the intercompany and external mail.
  • Invoice Processing and Vendor Audits; cross train to process PO & Non PO invoices and credits.
  • Monitoring AP email inbox, resolve questions, invoices and correspondences independently or routes to the appropriate AP team member.
  • Ensure that return items are handled appropriately as necessary by researching new address or coordinating changes as needed.
  • Demonstrates skills- Efficient, eager to learn new tasks and receives other duties as assigned.

Sales Manager

AT&T
05.2019 - 01.2020
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Partnered with marketing team to align sales strategy with brand messaging across all communication channels.
  • Developed and implemented new sales strategies to update product lines.
  • Generated sales by executing complete sales cycle process and break-even rate-track through contract negotiations and close.
  • Reduced process gaps by hiring, supervising and coaching 20+ employees on sales strategies and protocols, optimizing performance, growth and profitability.
  • Hired and motivated 30-member sales team achieving over $1,000,000 in new sales per year.
  • Streamlined hiring processes, including recruiting top talent, training new team members on best practices and managing employee performance.
  • Generated company growth for 5 consecutive years through market expansion and sales.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Partnered with sales representatives during customer consultations to strengthen agency and customer relations.

Customer Service Manager

AT&T
12.2013 - 05.2019
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
  • Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
  • Answered customer requests with friendly, knowledgeable service and support.
  • Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.
  • Supervised 50+ customer service calls daily to track support issues and improve operating procedures.
  • Generated $1,000,000 in revenue by promoting wireless (cellphone) products up-sell opportunities.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Managed day-to-day operations, including supervision and assignment delegation for 20+ team members.
  • Worked with Area Managers; Quality Managers; Customer Service Managers to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
  • Supervised and coached 10 sales managers and 150 sales representatives while developing training strategies to boost profitability.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Administrative Assistant

Benson Tax Service-West
05.2006 - 10.2018
  • Prepare communications such as memos, emails, invoices, reports, travel arrangements and other correspondences.
  • Write and edit documents from letters to reports; instructional documents; maintain filing systems, both electronic and physical.
  • Manage accounts, perform bookkeeping, and process I-9 forms.
  • Arranged domestic and international travel, hotel and transportation needs for staff.
  • Monitored daily and weekly schedules and monthly calendar obligations for 3 people such as Senior Accountant; Office Manager; CFO and CEO.
  • Managed conference calls by documenting participant details and preparing audio recordings for future reference.
  • Planned and executed corporate meetings, lunches and special events for groups of 10+ employees.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Tracked expenses and documented records using Microsoft Word and Microsoft Excel.
  • Set up and maintained physical and electronic filing systems.
  • Tracked and submitted employee time sheets to accounting department for payroll processing.
  • Assisted with administrative tasks, including filing, answering phones and processing any payments for deposits and cash payments.
  • Managed phone calls from clients when Office Manager; CFO; and CEO was unavailable and provided informative answers to questions.
  • Increased accuracy and reduced discrepancies by verifying data while processing incoming and outgoing checks and wire transfers.
  • Processed financial documents including contracts, expense reports and invoices.

Customer Service Rep

AT&T
10.2008 - 12.2013
  • Assisted approximately 500+ customers each monthly with wireless (cellphone) products and services questions.
  • Met or exceeded revenue objectives by promoting wireless, TV and internet to customers during service, account and sales follow-up calls.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Assessed customer needs and upsold products and services to maximize wireless (cellphone) sales.
  • Worked with managers to develop service improvement initiatives.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Answered 50+ inbound calls per day and directed to designated individuals or departments.
  • Set up and activated customer accounts.
  • Documented conversations with customers to track requests, problems and solutions.

Accounts Receivables/Customer Service Rep

CompuCredit
11.2007 - 10.2009
  • Experience in a Call Center which specialize inbound and outbound calls for US and UK customers.
  • Assisted with Inbound and Outbound call on Payday Loans and Credit Card payments in the UK.
  • Assisted approximately 50+ customers each daily with product or service questions.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered customer questions and addressed concerns, resulting in 45% reduction in complaint calls.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Trained 20 new employees each quarter in procedures and policies to maximize team performance.
  • Supported Managers with training new hire and current employees and set up and activated customer accounts.
  • Routinely contacted account holders with balances over 30 days past due to resolve delinquencies.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Managed invoicing for organization through cash receipts processing, bank reconciliations and distribution of 50 invoices monthly.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
  • Created agenda, materials and communications for team meetings.

Account Receivables/Account Payables Rep

Johnson Industries
08.1999 - 05.2007
  • Experience in a Call Center making inbound and outbound calls.
  • Process reports, statements, credit references, research and resolved current and past due billing issues, daily reports, lockbox payments.
  • Supported 4 Managers with training new and current employees (Assistant Manager).
  • Quoted customer billings, invoiced customers, documented sales and expenses and maintained inventory levels to meet customer and service needs.
  • Escalated identified risk issues, challenges and trends to senior management and delivered risk-related documents for audit and regulatory exams.
  • Generated monthly statements for accounts receivable operations.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Oversaw disputes resolution and reconciliation for 10 client accounts.
  • Partnered with cash application team and credit manager on timely and accurate posting of remittances.
  • Routinely contacted account holders with balances over 30, 60, 90, 180+ days past due to resolve delinquencies.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Minimized loss by negotiating payment terms directly with clients, consistently achieving 25% recovery rate.
  • Managed invoicing for organization through cash receipts processing, bank reconciliations and distribution of 100 invoices monthly.
  • Expedited payments by verifying accuracy and currency of vendor information.
  • Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Reconciled accounts receivable and prepared income summary reports and cash reports.
  • Assisted with time-sensitive functions, including recording credit memos, processing invoices and completing month-end reports.
  • Answered inbound calls to provide information, answer questions or discuss payment options.
  • Resolved collections by examining customer payments, payment history and coordinating contact with collections.
  • Used JD Edwards software to enter and post accounts receivable documents.
  • Facilitated timely year-end audits by working closely with agency auditors to provide requested samples.
  • Posted customer payments by recording cash, checks and credit card transactions.

Loan Specialist/Loan Processing Assistant

Compass Bank
02.1994 - 08.1998
  • Supported Managers with training new and current employees. High skilled Customer Service Representative and Call Center Experience.
  • Ensured observance of all corporate and federal regulatory policies in terms of data security, privacy and confidentiality.
  • Reviewed credit histories from applicants and determined feasibility of granting requested loans.
  • Identified valuable solutions for customer with credit hold and credit problems.
  • Listed carefully to customer complaints and ensured swift and effective resolution by taking appropriate action.
  • Analyzed applicants’ financial status, credit and properly evaluation to determine feasibility of granting loan application.
  • Performed daily maintenance of loan applicant database.
  • Executed loan origination process, including ordering credit reports, appraisals, assisting with credit hold and preliminary title reports.

Proof Operator/Data Entry Clerk

Compass Bank
01.1993 - 02.1994
  • Supported Managers with training new and current employees.
  • High skilled Customer Service Representative and Call Center Experience.
  • Balanced daily deposits and reconciled excel spreadsheets (daily, weekly and monthly) for month end close out.
  • Processed credit and debit documents through proof machine correctly endorsing and encoding each item correctly.
  • Prepared bank deposit and bank withdrawal reports on a daily basis.
  • Operated equipment, including a high-volume photocopiers, printers, folding and inserting machine to manage over 250 invoices per day.
  • Adjusted machines to proper settings for each job including speed and quantity produced to optimize output and meet schedule targets.
  • Used computer to research banking transaction using items research software such as Microsoft office such as Word, Excel, PowerPoint, and Access.

Education

Bachelor of Science - Accounting

Miles College
Fairfield, AL

Skills

  • Payment processing
  • Entry verification
  • Data inputting
  • Vendor relations
  • Account reconciliation
  • Data entry

Timeline

Accounts Payable Specialist

TCSG Technical College System of Georgia Office of Administrative Services
10.2022 - Current

Accounts Payable Associate

Emory Healthcare
11.2021 - 10.2022

Sales Manager

AT&T
05.2019 - 01.2020

Customer Service Manager

AT&T
12.2013 - 05.2019

Customer Service Rep

AT&T
10.2008 - 12.2013

Accounts Receivables/Customer Service Rep

CompuCredit
11.2007 - 10.2009

Administrative Assistant

Benson Tax Service-West
05.2006 - 10.2018

Account Receivables/Account Payables Rep

Johnson Industries
08.1999 - 05.2007

Loan Specialist/Loan Processing Assistant

Compass Bank
02.1994 - 08.1998

Proof Operator/Data Entry Clerk

Compass Bank
01.1993 - 02.1994

Bachelor of Science - Accounting

Miles College

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Towana Richardson