Kailee Cook
Lakeland,Florida
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enhances customer experiences by employing service-oriented behaviors and understanding customer desires.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Call Center Representative
Watson Clinic, LLP
06.2021 - Current
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Streamlined appointment scheduling process through organizational processes, ensuring timely access to care for patients in need.
- Provided excellent customer care by responding to requests and scheduling appointments.
- Multitasked to complete internal and external assignments.
Screener
Lakeland Regional- Gateway campus
08.2020 - 06.2021
- Provided exceptional customer service.
- Maintained the safety of the patients and staff.
- Collected temperatures and patient vitals.
Customer Service Associate
Save a Lot
01.2014 - 04.2016
- Provided excellent customer service.
- Unloaded inventory.
- Bagged groceries.
- Maintained cleanliness of store.
- Processed credit, debit and cash transactions efficiently.
Cashier Associate
Dollar Tree
01.2014 - 01.2016
- Processed credit, debit and cash transactions while providing customer service.
- Bagged groceries.
- Maintained cleanliness of store and work area.
- Unloaded inventory.
Education
Associate of Science in Medical Assisting Science -
Keiser University
Lakeland, FloridaHigh School Diploma -
Tenoroc High School
Lakeland, FloridaSkills
- Communicating with Clients
- Teamwork and Collaboration
- Complaint Resolution
- Document and Records Management
- Work Prioritization
- Call Center Customer Service
- Office Equipment Proficiency
- Medical Terminology Knowledge
- 60 wpm Typing Speed
- Answering Questions
- Customer Data Confidentiality
- Retail Store Support
- Proficient in Microsoft Office
- Appointment Scheduling
- Inbound Phone Call Management
- Interpersonal Skills
Personal Information
Title: Registered Medical Assistant (RMA)
Community Service
- Lighthouse Ministries
- Goodwill
Certification
· Microsoft Word, Excel, and PowerPoint
· CPR Certification
· HIPAA Training
· OSHA Certification
· BBP/HIV Certification
· Obtaining Vital Signs
· EKG Certified
· Management Experience
· 60 WPM
Timeline
Call Center Representative
Watson Clinic, LLP
06.2021 - Current
Screener
Lakeland Regional- Gateway campus
08.2020 - 06.2021
Customer Service Associate
Save a Lot
01.2014 - 04.2016
Cashier Associate
Dollar Tree
01.2014 - 01.2016
Associate of Science in Medical Assisting Science -
Keiser University
High School Diploma -
Tenoroc High School
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