Kailee Cruz
Lake Jackson,TX
Summary
At Sonic, I excelled as a Crew Member, demonstrating exceptional customer service and teamwork. My proactive approach to maintaining cleanliness and efficiency enhanced customer satisfaction and team productivity. Recognized for outstanding multitasking abilities, I consistently exceeded performance expectations. Skilled in cash handling and problem-solving, I contributed to a positive and dynamic work environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Crew Member
Sonic
07.2023 - Current
- Accurately operated cash register to process customer payments.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Took orders,and collected payments.
- Assisted other team members to achieve goals.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Completed milkshakes and ice cream desserts for customers.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
Education
High School Diploma -
Brazoswood High School
Clute, TX05.2025
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Clear Communication
- Customer Engagement
- Taking Orders
- Self-discipline
- Interactive communication skills
- Flexible Schedule
- Safe Food Handling
- Integrity and Honesty
- Safety awareness
- Drive-Thru Operations
- Heavy Lifting
- Creativity and Innovation
- Menu Memorization
- Telephone Etiquette
- Influencing skills
- Team Contributions
- Workplace Efficiency
Certification
- Food Handler Certification - State or Local Health Departments.
Timeline
Crew Member
Sonic
07.2023 - Current
High School Diploma -
Brazoswood High School
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