Kailee Mares
Beckman Coulter
Rancho Cucamonga,CA
8
years of professional experience
Laboratory and healthcare operations professional with experience in tissue specimen handling, chain of custody documentation, operational coordination, and compliance within regulated healthcare environments. Skilled in maintaining accurate documentation, coordinating cross-functional workflows, supporting specimen integrity, and improving operational processes through strong attention to detail and quality standards.
Work History
Service Contracts and Operations Analyst
2 Years 7 Months- Manage a portfolio of 25+ Master Service Agreements, ensuring documentation accuracy, compliance, renewals, and operational support throughout the agreement lifecycle.
- Analyze operational and contractual data to identify discrepancies, compliance concerns, and opportunities for process improvement.
- Maintain Excel-based tracking tools and operational reports to monitor agreement activity, documentation accuracy, and key operational metrics.
- Review agreements to ensure compliance with contractual requirements and verify billing accuracy through detailed documentation review.
- Investigate documentation, pricing, and operational discrepancies while collaborating with Sales, Finance, Service Operations, and cross-functional teams to resolve issues.
- Present operational analyses to customers and internal stakeholders using detailed Excel reports, ensuring clear communication of documentation, pricing, and alignment information.
- Utilize Salesforce, Oracle, and Excel to maintain accurate records, support reporting, and improve operational visibility.
Resolution Specialist
9 Months- Investigated and resolved complex Medicare Advantage cases through collaboration with provider offices, clinical teams, and internal departments.
- Coordinated cross-functional efforts to resolve operational issues while maintaining compliance with CMS requirements.
- Reviewed healthcare documentation and operational data to identify root causes and support timely issue resolution.
- Communicated complex healthcare information to members and internal stakeholders, ensuring accurate understanding of case requirements and next steps.
- Tracked case progress using Excel and internal systems to ensure compliance with regulatory timelines.
- Supported operational improvements by documenting processes and ensuring consistency across healthcare operations.
Clinical Support Analyst
9 Months- Coordinated clinician onboarding activities, supporting efficient transitions for healthcare professionals nationwide.
- Verified licenses, certifications, and credentialing documentation to ensure compliance with organizational and regulatory requirements.
- Collaborated with recruiters and operations teams to ensure timely onboarding and documentation completion.
- Maintained accurate provider records and monitored onboarding progress to meet implementation timelines.
- Identified documentation issues and resolved barriers to support efficient operational workflows.
Benefits Coordinator
1 Year 4 Months- Verified insurance eligibility, benefits, authorizations, and fee schedules to ensure accurate patient coverage.
- Collaborated with providers, insurance carriers, and internal teams to resolve complex coverage issues.
- Analyzed benefit information and communicated treatment costs and financial responsibilities to patients.
- Built strong relationships with providers and insurance representatives to improve operational efficiency and patient experience.
Laboratory Assistant
1 Year 1 Month- Received and accessioned tissue specimens, verifying patient information and supporting documentation for accuracy prior to laboratory processing.
- Entered specimen information into the laboratory information system while maintaining chain of custody documentation throughout the testing process.
- Prepared pathology slides according to testing requirements and ensured appropriate slide quantities for requested analyses.
- Loaded and unloaded pathology slides into laboratory instrumentation, monitoring specimen processing and ensuring adherence to laboratory procedures.
- Organized completed pathology slides for histotechnologist review and coordinated specimen movement through subsequent stages of the laboratory workflow.
- Maintained refrigerated specimen storage and inventory while ensuring proper specimen handling and documentation.
- Followed standard operating procedures (SOPs) to support specimen integrity, documentation accuracy, and laboratory quality requirements.
Education
Bachelor of Arts - Communication
Skills
Specimen Documentation
Chain of Custody
Laboratory Operations
Inventory Management
Regulatory Compliance
Cross-Functional Collaboration
Process Improvement
Quality Documentation
Data Integrity
Microsoft Excel
Salesforce
Oracle
Timeline
Service Contracts and Operations Analyst
Beckman Coulter
01.2024 - CurrentRead More
Resolution Specialist
Alignment Healthcare
04.2023 - 01.2024Read More
Clinical Support Analyst
Stability Healthcare
02.2022 - 11.2022Read More
Benefits Coordinator
Pacific Dental Services
10.2019 - 02.2021Read More
Laboratory Assistant
NeoGenomics
07.2018 - 08.2019Read More
California State University, San Marcos
Bachelor of Arts from Communication
Read More