Kailee Roll
Cincinnati,OH
Summary
Talented Intake Specialist offering experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity. Employs empathy and patience to connect with individuals on emotional level and provide support during difficult times. Excellent eye for detail and accurately assesses needs. Strives to provide best possible care and support.
Overview
3
3
years of professional experience
Work History
Intake Specialist
Central Clinic Behavioral Health
02.2024 - Current
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Explained eligibility requirements, application details and applicants' legal rights during intake assessment.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Facilitated client access to supportive services such as housing and job placement.
- Collected, verified, recorded and processed client demographics and referral information.
- Completed intake assessment forms and filed clients' charts.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Assessed clients' needs and determined eligibility for intake services.
- Enhanced office productivity by handling high volume of callers per day.
Case Manager
Greater Cincinnati Behavioral Health Services
02.2023 - 02.2024
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Evaluated treatment plans against individual goals and healthcare standards.
Behavior Technician
ABS Transitions
02.2022 - 12.2022
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes
- Worked as part of collaborative team to address changing needs of children and families
- Promoted positive interactions of children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication and utilizing stress scales to turn emotions into concrete concepts.
- Worked as part of collaborative team to address changing needs of children and families.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
Child Behavior Aide
Positive Leaps
06.2021 - 02.2022
- Supported behavior improvement strategies by modeling appropriate choices and reinforcing good behaviors
- Utilized positive reinforcement to maximize desired behavior and educational outcomes.
Education
Bachelor of Arts - Psychology
Ohio State University
Columbus, OH05.2021
Minor - Substance Misuse And Addiction
Ohio State University
Columbus, OH05.2021
High School Diploma -
McAuley High School
Cincinnati, OH05.2017
Skills
- Case Management
- Intake Assessment
- Compassionate communication
- Data Entry
- Community Outreach
- Client Advocacy
- Treatment Planning
- Positive Attitude
- Workload balancing
- Rapport Building
Timeline
Intake Specialist
Central Clinic Behavioral Health
02.2024 - Current
Case Manager
Greater Cincinnati Behavioral Health Services
02.2023 - 02.2024
Behavior Technician
ABS Transitions
02.2022 - 12.2022
Child Behavior Aide
Positive Leaps
06.2021 - 02.2022
Bachelor of Arts - Psychology
Ohio State University
Minor - Substance Misuse And Addiction
Ohio State University
High School Diploma -
McAuley High School
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