Kaileigh Ecker
Diamondhead,MS
Summary
Dynamic and results-oriented professional with a proven track record at Kaleb Customs, excelling in office management and customer relations. Skilled in streamlining operations to enhance productivity by over 30% and fostering positive client interactions. Expert in administrative support and adept at maintaining confidentiality, showcasing exceptional organizational and communication abilities.
Overview
10
10
years of professional experience
Work History
Office Manager
Kaleb Customs
Slidell, LA
01.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Data Entry Clerk
Gulf Coast Records
Gulfport, MS
10.2018 - 03.2020
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Biller
Mississippi Coast Cleaners
Gulfport, MS
10.2016 - 03.2018
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Kept all patient information secure and confidential.
- Executed billing tasks and recorded information in company databases.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Sales Associate
Hope Village Thrift Shop
New Orleans, LA
09.2015 - 12.2017
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Kennel Technician Supervisor
Missississippi Animal Rescue
Jackson, MS
10.2014 - 03.2015
- Streamlined workflow processes, resulting in increased productivity among kennel technicians.
- Addressed any behavioral issues among animals through targeted training interventions while collaborating with behavior specialists when needed.
- Improved kennel efficiency by implementing new cleaning and maintenance protocols.
- Trained new kennel technicians on best practices, ensuring consistent quality of care across the team.
- Developed comprehensive recordkeeping systems to track animal medical history, dietary needs, and behavioral patterns accurately over time.
- Promoted a positive work culture among kennel technicians, fostering teamwork and commitment to the highest standards of care for all animals in our facility.
Education
GED -
Gulf Coast Community Action
Gulfport, MSCertified Nursing Assistant -
Gulfport Job Corps
Gulfport, MSSkills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative Support
- Payroll Processing
- Document Management
- Payroll and budgeting
- Clerical Support
- Relationship Building
- Mail handling
- Scheduling
- Scheduling Coordination
- Administrative Oversight
- Training and coaching
- Documentation and control
- Technical Support
Timeline
Office Manager
Kaleb Customs
01.2022 - Current
Data Entry Clerk
Gulf Coast Records
10.2018 - 03.2020
Biller
Mississippi Coast Cleaners
10.2016 - 03.2018
Sales Associate
Hope Village Thrift Shop
09.2015 - 12.2017
Kennel Technician Supervisor
Missississippi Animal Rescue
10.2014 - 03.2015
GED -
Gulf Coast Community Action
Certified Nursing Assistant -
Gulfport Job Corps