Kailen Brown
Atlanta,Georgia
Summary
Dynamic General Manager with a proven track record in the Hospitality Industry, looking to relocate to Atlanta, Georgia excelling in operations management and team leadership. Expert in training and development, I foster high employee satisfaction while driving performance improvements. Proficient in Salesforce, I cultivate strong client relationships to ensure long-term success. Also dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Hampton Inn & Suites
03.2024 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant General Manager
Home2 Suites By Hilton
02.2021 - 03.2024
- Managed daily hotel operations to ensure guest satisfaction and service excellence.
- Trained and mentored staff, fostering a culture of teamwork and accountability.
- Oversaw inventory management processes, ensuring optimal stock levels for operations.
- Developed standard operating procedures that improved efficiency across departments.
- Analyzed guest feedback to identify areas for service improvement and enhancement.
- Collaborated with department heads to develop and implement operational strategies.
Task Force Assistant General Manager
Sonesta ES Suites
04.2017 - 02.2021
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Front Desk Supervisor
Holiday Inn Express Hotel Suites
08.2012 - 03.2017
- Delivered exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
- Coordinated with housekeeping and maintenance departments to ensure room readiness and guest satisfaction.
- Trained new staff on company policies, customer service standards, and software systems for streamlined operations.
Education
Associate of Science - Hospitality Management
Atlanta Metropolitan State College
Atlanta, GA05-2027
High School Diploma -
Midland Valley High School
Graniteville,SC05-2012
Skills
- Operations Management
- Leadership and Team Building
- Training and Development
- Performance Improvement
- OnQ (Hilton PMS)
- Opera PMS (Oracle)
- Salesforce, LightStay, Quore
- SALT score analytics
- OTA management (Expedia, Bookingcom, etc)
- Microsoft Office Suite & Google Workspace
Certification
- ServSafe Certified
- Food Handler Certification (Hospitality applications)
- Hampton Inn General Manager Certification
Timeline
General Manager
Hampton Inn & Suites
03.2024 - Current
Assistant General Manager
Home2 Suites By Hilton
02.2021 - 03.2024
Task Force Assistant General Manager
Sonesta ES Suites
04.2017 - 02.2021
Front Desk Supervisor
Holiday Inn Express Hotel Suites
08.2012 - 03.2017
Associate of Science - Hospitality Management
Atlanta Metropolitan State College
High School Diploma -
Midland Valley High School
Similar Profiles
Patricia JohnsonPatricia Johnson
Front Desk Clerk/Night Auditor at Hampton Inn and Hampton Inn & SuitesFront Desk Clerk/Night Auditor at Hampton Inn and Hampton Inn & Suites
Ana GutierrezAna Gutierrez
Lead Guest Service Agent at Homewood Suites & Hampton Inn & Suites by HiltonLead Guest Service Agent at Homewood Suites & Hampton Inn & Suites by Hilton
Amanda OzunaAmanda Ozuna
Dual Sales Manager at Hampton Inn & Suites/Home2 Suites RiverwalkDual Sales Manager at Hampton Inn & Suites/Home2 Suites Riverwalk
Gregory GirtatosGregory Girtatos
General Manager at Hampton Inn Portsmouth, Port Inn & SuitesGeneral Manager at Hampton Inn Portsmouth, Port Inn & Suites
Shanicqua BlackwellShanicqua Blackwell
Call Center Supervisor at ConvergysCall Center Supervisor at Convergys