Kailen Love

• Greeted and welcomed VIP guests upon arrival at marquee events.
• Coordinated special requests and accommodations for guest.
• Shadowed multiple tour guides.
• Learning galaxy.
• Monitored crowd flow to maintain a comfortable environment for VIPs.
• Coordinated activities between other departments such as catering, attractions, and entertainment.
• Performed opening and closing procedures according to company standards.
• Resolved any customer complaints or issues in a professional manner.

• Took part of being commissioning and being grand opening team for Epic Universe.
• Training a brand new team and helping with training processes.
• Communicating with entertainment about show downtimes.
• Operated attraction systems and performed routine checks as needed.
• Reported any unsafe conditions or malfunctioning equipment immediately to supervisors.

• Coordinated efficient crowd flow into the theater.

• Opened Grinch meet and greet when handed over to opperations.

• Upheld safety standards for performers and audiences members.

• Monitored crowd levels at attractions, adjusting the queue when necessary to optimize efficiency.

• Assisted customers in entering and exiting the show providing general directions.

• Increased guest positive rates by creating memorable experiences through friendly interactions.

• 
  
• Trained and mentored new attractions staff, enhancing operational efficiency. Developed innovative onboarding strategies, reducing training time significantly and improving safety.
• Led the castle show committee proposing creative solutions to enhance guest and team member experience.
• Utilized strong communication skills while working with management to address any operational changes or concerns promptly.
• Opened Hogwarts Always and The Dark Arts shows.
• Awarded Trainer of the year 2023.
• Awarded Team Member of the month October 2022.

• Supported guests with seamless ticket scanning for ride access, enhancing visitor experience.
• Contributed to the safe reopening of attractions post-COVID-19, ensuring compliance with guidelines.
• Trained at multiple locations for ticket scanning such as Halloween Horror nights and front entrance.