Kailey Durning
White Castle,LA
Summary
Dynamic cashier with a strong background in cash handling and customer service. Recognized for enhancing customer satisfaction through efficient transaction processing and effective communication. Committed to maintaining accuracy and professionalism in all interactions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Pearl Loans
Donaldsonville, Louisiana
10.2025 - Current
- Managed customer inquiries via phone, email, and chat promptly.
- Resolved customer complaints with empathy and professionalism consistently.
- Delivered timely resolution of customer complaints, ensuring satisfaction and retention.
- Maintained detailed records of customer interactions and transactions to support service improvement.
- Collected deposits or payments and arranged for billing.
- Guided clients in understanding loan options and terms, enhancing their decision-making process.
Office Cashier
Rouses Market
Plaquemine, Louisiana
01.2023 - 10.2025
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Facilitated smooth store operations by managing multiple payment methods, including cash, credit, and checks.
- Improved customer satisfaction by efficiently processing transactions and promptly addressing inquiries.
- Secured financial assets through careful handling and organized storage of cash reserves.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked items on shelves to support merchandising initiatives.
Cashier
Daigles Supermarket
07.2021 - 01.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers upon entry and addressed their needs promptly to enhance shopping experience.
- Assisted customers in identifying their needs to improve satisfaction and foster loyalty.
- Cultivated relationships with customers to support repeat visits and build store loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes to ensure product availability.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Walker High School
Walker, LA05-2017
Skills
- Customer service
- Customer assistance
- Issue resolution
- Verbal communication
- Active listening
- Payment processing
- Transaction processing
- Financial transactions
- Point of sale
- Banking procedures
- Record keeping
- Reliability and punctuality
- Professional courtesy
Certification
- Certified Dental Assistant
Timeline
Customer Service Representative
Pearl Loans
10.2025 - Current
Office Cashier
Rouses Market
01.2023 - 10.2025
Cashier
Daigles Supermarket
07.2021 - 01.2023
High School Diploma -
Walker High School