Kailey Fromenthal
Warner Robins,GA
Summary
Talented and focused professional with more than five years of expertise performing successfully in fast- paced environments.
Overview
10
10
years of professional experience
Work History
HIM Specialist
Atrium Health Navicent
Macon, GA
05.2023 - Current
- Responded promptly to requests for patient medical records from physicians and authorized personnel.
- Assisted in the release of confidential health information, following established procedures.
- Ensured patient records contained all required information by conducting thorough assessments and reviews.
- Contributed to discussions on issues related to healthcare documentation during meetings with departmental staff members.
- Conducted medical record audits to detect documentation errors and inconsistencies.
- Adhered to HIPAA regulations and maintained strict confidentiality of health information.
- Managed record requests from patients, providers, and third parties by processing and invoicing them.
Front Office Receptionist
Atlanta Center for Dermatologic Diseases
Atlanta, GA
10.2021 - 09.2022
- Adeptly managed office phones to facilitate appointment scheduling, answer inquiries and document relevant data.
- Tracked inventory for over-the-counter products using Microsoft Excel
- Ensured smooth payment processing by accurately handling customer transactions, issuing receipts and bills, and providing correct change.
- Greeted and verified incoming patients, ensuring smooth intake processes.
- Implemented strategies to enhance overall customer service experience for a significant number of guests.
- Coordinated with external offices to acquire necessary documentation and facilitate file transfers to meet patient requirements.
- Supported colleagues with administrative duties and readily took on added responsibilities during periods of high activity.
Claims Specialist
State Farm Mutual Automobile Insurance Company
Atlanta, GA
07.2021 - 10.2021
- Demonstrated exceptional customer service and attentiveness to customers via phone communication.
- Offered guidance and empathy for those impacted by accidents.
- Assisted customers by providing step-by-step explanations of the claim process.
- Utilized investigative skills to determine liability in auto accidents.
- Applied expertise in insurance to accurately communicate customer policy details.
Title Specialist
GEICO
Macon, GA
08.2018 - 07.2021
- Assisted in the resolution of problems related to total loss documents, such as Power of Attorney and Vehicle title, to ensure a successful execution of the title process.
- Enhanced customer experience by actively listening and providing outstanding service over the phone.
- Offered both guidance and empathy to customers who experienced a total loss of their vehicle.
- Managed the entire process of insurance claims by efficiently addressing initial total loss reports, completing required documentation, and promptly issuing payments.
Director of Operations
Chick-fil-A
Warner Robins, GA
07.2014 - 08.2018
- Led and facilitated performance reviews for employees, engaging in constructive conversations to identify development opportunities.
- Achieved high levels of customer satisfaction through tailored service
- Monitored and updated stock movement records while making necessary adjustments.
- Managed daily store operations.
- Developed and executed innovative marketing strategies resulting in improved store sales.
- Managed labor hour requirements to meet job completion deadlines and budget constraints.
- Maximized operational knowledge by successfully cross-training in every store role.
Education
Bachelor of Business Administration -
Georgia State University
05-2025
High school diploma -
Warner Robins High School
05.2016
Skills
Management
Excellent communication skills both written and oral
Leadership abilities
Outgoing and likable personality
Confident and authoritative speaker
A high degree of self-motivation
Ability to communicate with people at all levels
Confident, articulate, and professional speaking abilities (and experience)
Ability to speak in public, to groups, or via electronic media
Decisive: Capable of delivering quick solutions to problems that arise
Additional Information
- Authorized to work in the US for any employer
Timeline
HIM Specialist
Atrium Health Navicent
05.2023 - Current
Front Office Receptionist
Atlanta Center for Dermatologic Diseases
10.2021 - 09.2022
Claims Specialist
State Farm Mutual Automobile Insurance Company
07.2021 - 10.2021
Title Specialist
GEICO
08.2018 - 07.2021
Director of Operations
Chick-fil-A
07.2014 - 08.2018
Bachelor of Business Administration -
Georgia State University
High school diploma -
Warner Robins High School
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