Kailey Hein
Charlotte,MI
Summary
Creative and passionate Photographer, driven to meet the needs and vision of clients. Providing value and creativity through story telling, and capturing emotion. Thrives in both relaxed or fast paced, collaborative setting, with a goal of delivering a unique and memorable photography session.
Overview
24
24
years of professional experience
Work History
Bartender
Hidden Creek Farms Wedding & Event Center
Charlotte, MI
05.2020 - Current
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Professional Photographer
Kailey Hein Photography
Charlotte, MI
03.2013 - Current
- Performed advanced computer processing of images for assignments.
- Photographed high-quality images for various print and digital projects.
- Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
- Digitally edited photos to enhance appearance.
- Enhanced business operations by utilizing successful marketing and outreach strategies to bring in clients, close sales and increase revenue.
- Selected and set up appropriate props, backdrops and lighting.
- Defined and recommended detailed solutions to capture images.
- Provided excellent customer service and account regulation, strengthening client relations and boosting revenue.
- Managed correspondence with clients, documented interactions and tracked data transfers with manual and automated strategies.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Produced album publicity photo sessions for artists.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
Server/Bartender
Logans Rd House
Lansing, MI
01.2007 - 03.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Hostess
Hula Grill Kaanapali
Kaanapali, HI
06.2008 - 12.2008
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Education
Associate of Arts - Photography
Lansing Community College
Lansing, MI05.2013
Skills
- Customer Service
- Community Relationship Building
- Dependable and Responsible
- Creativity promotion
- Flexible and Adaptable
- Teamwork and Collaboration
- Planning and Coordination
- Personable and trustworthy
- Attention to Detail
- Client Relations
Timeline
Bartender
Hidden Creek Farms Wedding & Event Center
05.2020 - Current
Professional Photographer
Kailey Hein Photography
03.2013 - Current
Hostess
Hula Grill Kaanapali
06.2008 - 12.2008
Server/Bartender
Logans Rd House
01.2007 - 03.2020
Associate of Arts - Photography
Lansing Community College
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