Kailey Hiland
Griffith,IN
Overview
2
2
years of professional experience
Work History
Dog Caretaker
Independant
02.2022 - Current
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Guest Advocate
Target
06.2021 - 01.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
Dietary Aide
Belvedere Nursing Home
11.2020 - 06.2021
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
Education
Bachelor of Science - Nursing
Indiana University Northwest
Gary, IN05.2024
High School Diploma -
Crown Point High School
Crown Point, IN06.2020
Skills
- Listening
- Communication Skills
- Customer Service
- Attention to Detail
- Ability to Work Under Pressure
- Conflict Resolution
- Dependability
- Team Work
- Empathic
Timeline
Dog Caretaker
Independant
02.2022 - Current
Guest Advocate
Target
06.2021 - 01.2022
Dietary Aide
Belvedere Nursing Home
11.2020 - 06.2021
Bachelor of Science - Nursing
Indiana University Northwest
High School Diploma -
Crown Point High School