Kailey Hosseini
Sanford,NC
Summary
Professional with experience supporting daily operations, working with information, and following structured processes. Strong attention to detail with the ability to review information for errors, stay organized, and keep records accurate. Quick to learn new systems and comfortable handling repetitive, detail focused tasks in a remote environment.
Overview
9
9
years of professional experience
Work History
Client Coordinator
Opulux Engineering, LLC
09.2023 - Current
- Acted as primary point of contact for clients, managing relationships to enhance communication, satisfaction, and retention
- Coordinated client onboarding, ensuring accurate data entry to facilitate smooth integration into systems
- Maintain and update client records in CRM systems
- Review and manage contracts and documentation with strong attention to detail
- Tracked timelines, deliverables, and client activity to ensure alignment with client expectations
- Collaborate with internal teams to resolve issues and document outcomes
- Prepare reports on client metrics and performance
- Communicate updates using tools such as Slack and email
Space Planning Analyst
Dollar General Corporate
08.2022 - 09.2023
- Analyzed large datasets to provide insights for strategic decision-making
- Developed data-driven recommendations
- Developed and maintained planograms for optimized product placement.
- Collaborated with teams to implement visual merchandising strategies that enhanced customer engagement.
- Maintained detailed records in Excel and internal systems to ensure accurate data tracking
- Managed multiple projects and deadlines
- Conducted store evaluations and docu
Product Expert
TurboTax
04.2020 - 08.2022
- Provided expert guidance on tax software features and functionalities.
- Delivered technical assistance via phone and chat support to address customer issues effectively.
- Assisted customers promptly through live chat support to resolve product-related inquiries.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Tracked and managed customer interactions using CRM software to enhance service delivery.
- Resolved customer inquiries efficiently and accurately using company knowledge base.
Medical Receptionist
Ferncreek Cardiology
Fayetteville, North Carolina
01.2017 - 01.2020
- Managed patient scheduling and appointment coordination for cardiology consultations.
- Assisted patients with insurance verification and registration processes.
- Maintained patient records and ensured data accuracy in electronic health systems.
- Directed incoming calls and managed inquiries for timely resolution by medical staff.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Processed billing information and collected payments, ensuring accurate financial transactions.
- Verified insurance coverage for appointments and collected co-payments.
- Provided compassionate support to patients, enhancing their overall experience during clinic visits.
Education
Associate of Science - Early Childhood Education
Central Carolina Community College
Sanford, NC06-2026
Skills
- Salesforce
- Calendar & Schedule Management
- Data Entry & Database Accuracy
- Document Preparation & Record Keeping
- Microsoft Excel, Word, and Outlook
- Google Workspace
- QuickBooks
- Attention to Detail & Quality Control
- Task Prioritization & Time Management
- Written & Verbal Communication
- Maintaining confidentiality of sensitive information
- Slack
Timeline
Client Coordinator
Opulux Engineering, LLC
09.2023 - Current
Space Planning Analyst
Dollar General Corporate
08.2022 - 09.2023
Product Expert
TurboTax
04.2020 - 08.2022
Medical Receptionist
Ferncreek Cardiology
01.2017 - 01.2020
Associate of Science - Early Childhood Education
Central Carolina Community College