Kailey Jones
Auburn,WA
Summary
Dynamic and adaptable professional with a proven track record at Southcenter Eye Clinic, enhancing patient satisfaction and streamlining processes for improved efficiency. Skilled in medical terminology and patient scheduling, coupled with exceptional teamwork and collaboration abilities. Achieved significant goals in contact lens sales with a detail-oriented approach and a commitment to excellence in front desk duties as well as patient care.
Overview
6
6
years of professional experience
Work History
Medical Receptionist/Optometric Technician
Southcenter Eye Clinic
04.2021 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining polite and professional demeanor.
- Train patients on how to put on contacts, and maintain healthy practices when it comes to contact lens wearing.
- Familiarity with Optos images (retinal imaging), visual field testing, Ocular Coherence Topography testing.
- Some experience with EHR systems such a Crystal, and EHRevolution.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Optimized appointment scheduling to maximize doctor availability.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment.
- Ability to call insurance companies for authorization, as well as checking for eligibility, and benefit information.
- Answered phone calls and messages for three optometrist's for the medical facility, scheduling appointments, and handling patient inquiries.
Warehouse Worker
Seal Guard Corporation
04.2018 - 03.2021
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Manually transported warehouse materials weighing up to 50 pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.
- Completed over 50+ customer orders each day in warehouse setting.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Identified inadequate materials and faulty equipment and brought to supervisors' attention.
- Maintained safe and clean work environment by keeping warehouse work areas neat, floors clean and goods safely stacked.
- Performed inventory control, such as counting and stocking merchandise.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Quickly prepared orders for delivery by picking from shelves, packing in boxes and attaching shipping labels.
Education
No Degree - Environmental Sustainablity : Law And Policy
University Of Washington Tacoma
Tacoma, WA High School Diploma -
Auburn Riverside High School
Auburn, WA06.2018
Skills
- Detail-oriented
- Adaptability
- Teamwork and collaboration
- Assembly and Production
- Order Picking and Processing
- Process Optimization
- Packaging & Labeling
- Material Handling and Transport
- Medical Terminology
- Appointment Scheduling
- Telephone Etiquette
- Front Desk Operations
- Insurance Verification
- Reminder calls
- Proficient in Maximize
Equestrainism
I have actively been riding horses since I was five, and started to ride competitively in the sport of dressage since the age of nine.
Volunteer Work
I have been a all around aide at Donida Farm Equestrian Center since 2016. As well has helped fundraise multiple events there to raise awareness for animal welfare, breast cancer, and most recently COVID-19 relief.
Timeline
Medical Receptionist/Optometric Technician
Southcenter Eye Clinic
04.2021 - Current
Warehouse Worker
Seal Guard Corporation
04.2018 - 03.2021
No Degree - Environmental Sustainablity : Law And Policy
University Of Washington Tacoma
High School Diploma -
Auburn Riverside High School
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