Sarah Cramer
Clerical Professional
963 Schocalog Rd,Akron, OH
Summary
Attentive and personable receptionist bringing 9+years of administrative support experience in dynamic office environments. Strong work history in file management, process improvement and patient/customer relations. Commended for cultivating positive work culture by cheerfully interacting with both staff and customers to grow community support. Currently seeking a full-time position as the Guidance Office Secretary at Copley High School.
Overview
11
11
years of post-secondary education
14
14
years of professional experience
Work History
Medical Receptionist/Optometric Technician
NEO Vision Group
Barberton, OH
11.2012 - Current
- Conducted pretest procedures including special testing to gather data for thorough medical exams and educated patients on policy, procedures, and medical diagnosis.
- Communicated with insurance companies to assist patients with eligibility, coverage and prior authorizations of medications, eye wear and doctor appointments.
- Answered phone calls, triaged doctors, scheduled patient appointments, checked in patients, processed and posted payments, organized filing system at front desk, created new office documents, trained new hires, and set up company luncheons with drug reps.
- Verified patient identity information against records to uphold strict security and safety guidelines as outlined by HIPAA.
Medical Billing Specialist
ACU-Serve Corp
Akron, OH
06.2011 - 11.2012
- Communicated with insurance providers to resolve and resubmit denied claims for durable medical equipment.
- Examined patient's insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
Motorclothes Associate/Assistant Manager
Century Harley-Davidson (Stinger H-D)
Medina, OH
03.2009 - 11.2012
- Strengthened merchandising and promotional strategies in store to drive customer engagement and boost sales.
- Organized events to grow customer base, and conducted weekly staff meetings.
- Established new vendor relations for product discounts and diversified inventory.
- Ran P.O.S. system for cash handling and electronic payments.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
Family Consumer Sciences, Secondary Education
The University of Akron
Akron, Ohio 08.2002 - 12.2009
High School Diploma -
Copley High School
Copley, Ohio 05.1998 - 05.2002
Skills
Multi-tasking, Adaptability
Critical thinking, Problem Solving
Verbal and Written Communication
Time Management, Organization
Professional and Personable
Detail-oriented
Trainable
Dependable
Competent in Google Docs, Microsoft Office, and Excell
Timeline
Medical Receptionist/Optometric Technician
NEO Vision Group
11.2012 - Current
Medical Billing Specialist
ACU-Serve Corp
06.2011 - 11.2012
Motorclothes Associate/Assistant Manager
Century Harley-Davidson (Stinger H-D)
03.2009 - 11.2012
Family Consumer Sciences, Secondary Education
The University of Akron
08.2002 - 12.2009
High School Diploma -
Copley High School
05.1998 - 05.2002