Kailey Jones
Ideal,GA
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.
Overview
5
5
years of professional experience
Work History
Server
Olive Garden
Warner Robins, GA
03.2024 - Current
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Upheld high standards of sanitation in accordance with health department regulations.
- Accurately recorded orders on cash register and point-of-sale system.
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Prepared drinks according to standard recipes.
- Assisted in training new servers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
Front Desk Receptionist
Microtel Inn & Suites By Wyndham
Perry, GA
04.2023 - 03.2024
- Updated customer information in databases regularly to ensure accuracy of records.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Greeted customers warmly and made them feel welcome.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Cashier
Belk
Americus, GA
08.2022 - 03.2023
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Conducted price checks for special orders or discounts as requested by customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed other duties as assigned by management.
Cashier
Piggly Wiggly Grocery
MONTEZUMA, GA
10.2019 - 08.2022
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Ensured compliance with all safety regulations within the store environment.
Education
Certificate For Cosmetology -
Central Georgia Technical College
Warner Robins, GA05-2026
High School Diploma -
Taylor County High School
Butler, GA05-2022
Skills
- Food Running
- Table Bussing
- Guest Engagement
- Food inspection
- Beverage Preparation
- High-volume dining
- Menu knowledge
- Table Setting
- Point of Sale (POS) system operations
- Dining customer service
- Professional Appearance
- Liquor, wine, and food service
- Exceptional customer service
- Strong Work Ethic
- Positive and professional
Timeline
Server
Olive Garden
03.2024 - Current
Front Desk Receptionist
Microtel Inn & Suites By Wyndham
04.2023 - 03.2024
Cashier
Belk
08.2022 - 03.2023
Cashier
Piggly Wiggly Grocery
10.2019 - 08.2022
Certificate For Cosmetology -
Central Georgia Technical College
High School Diploma -
Taylor County High School
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