Kailey Malget
Rockford,IL
Summary
Experienced with warranty coordination, ensuring timely and accurate claim processing. Utilizes strong organizational and communication skills to maintain efficient workflow and resolve customer issues. Track record of implementing process improvements and fostering positive client relationships.
Overview
2
2
years of professional experience
Work History
Warranty Coordinator
Truck Country
Hampshire, IL
06.2025 - Current
- Managed online warranty claims through OWL, ensuring accurate and timely processing of claims and tracking.
- Utilized internal software systems like Excel spreadsheets and Excede DMS to meticulously track and document warranty claims.
- Oversaw meticulous record-keeping through Excede DMS of core quantities for claims, ensuring accurate crediting of core dollar amounts to customers and vendors.
- Managed logistics for shipping pallets and packaged components through various carriers, including UPS, FedEx, and freight providers like XPO and ABF.
- Tracked and documented all shipping transactions to provide evidence of compliance, effectively reducing chargebacks by over $50,000.
- Coordinated with warranty teams and vendors to troubleshoot and resolve shipping challenges, utilizing strong vendor relationships to expedite solutions.
- Streamlined chargeback dispute processes, saving dealership and parts department over $100,000 through meticulous organization of documentation and communication.
Warehouse Forklift Operator
Truck Country
Hampshire, IL
07.2024 - Current
- Operated forklifts to transport materials within warehouse efficiently.
- Conducted inventory checks and ensured accurate stock levels.
- Assisted in training new operators on safety protocols and equipment usage.
- Maintained cleanliness and organization of warehouse environment.
- Collaborated with team members to streamline loading and unloading processes.
- Monitored equipment performance, coordinating maintenance as needed for optimal function.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Participated in regular safety meetings, staying up-to-date on best practices in regards to safe and efficient operation of a warehouse forklift.
Warehouse Worker
Truck Country
Hampshire, IL
07.2024 - 06.2025
- Operated forklifts and pallet jacks to efficiently move inventory throughout warehouse.
- Conducted regular inventory counts to ensure accuracy and minimize discrepancies.
- Streamlined packing processes, reducing time spent on order fulfillment.
- Mentored new hires on safety protocols and operational procedures.
- Consistently lifted materials weighing as much as [80] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Fostered culture of continuous improvement, suggesting process enhancements that were subsequently implemented.
- Improved record-keeping accuracy, diligently updating warehouse management system with transaction details.
Education
High School Diploma -
Jefferson Highschool
Rockford, IL06-2024
Skills
- Customer service
- Organization and time management
- Active listening
- Multitasking Abilities
- Dependable and responsible
- Teamwork and collaboration
- Problem-solving
- Friendly, positive attitude
- Attention to detail
- Calm under pressure
- Computer skills
Timeline
Warranty Coordinator
Truck Country
06.2025 - Current
Warehouse Forklift Operator
Truck Country
07.2024 - Current
Warehouse Worker
Truck Country
07.2024 - 06.2025
High School Diploma -
Jefferson Highschool