Kailey Minjares
Chino,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated individual with experience in customer service and sales. Strong communication and interpersonal skills for providing superior customer service. Adaptable, energetic, goal oriented individual with exceptional listening skills.
Overview
7
7
years of professional experience
Work History
Office Administrator
California Respite Care
Upland, CA
04.2024 - Current
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Responded to employee inquiries regarding benefits and other HR topics.
- Enhanced efficiency by automating routine tasks, allowing staff to focus on more strategic projects.
After School Tutor
Middle Tree
Pomona, CA
09.2023 - 04.2024
- Developed methods to motivate and engage students in learning.
- Provided homework assistance using specific curriculum and materials.
- Created tailored lesson plans and study guides
- Prepared after-school enrichment activities for children to encourage student participation.
Daycare Assistant
Little Learners Educational Daycare
Chino, CA
01.2018 - 09.2023
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Restocked supplies and personal hygiene products for use by students.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Offered tutoring and mentoring to school-aged children in need of additional support.
- Kept children between ages of 8 months and 12 years old safe and secure with vigilant oversight.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Planned and implemented crafts and other activities to spark interest and enhance development.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Security Guard Officer
Fed Ex Warehouse
Rancho Cucamonga, CA
11.2022 - 02.2023
- Monitored employee activities, confirming compliance with security regulations.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Secured personal and company goods against robbery, vandalism, and illegal entry.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Hotel Front Desk Agent
Americas Best Value Inn & Suites
Ontario, CA
01.2022 - 11.2022
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Implemented marketing and promotional initiatives to increase occupancy.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Managed lost and found items to assist guests with retrieving belongings.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Resolved service-related problems and documented actions in system.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
Cashier
TJX Companies
Ontario, CA
08.2021 - 01.2022
- Handled cash with high accuracy and took care to check bills for fraud.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Upsold additional products and services to customers, increasing revenue.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Helped customers complete purchases, locate items, and join reward programs.
Elderly Caregiver
Oakmont Nursing Home
Chino Hills, CA
01.2021 - 08.2021
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Completed regular check-ins and progress report for each client.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted disabled clients to support independence and well-being.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
Stock Associate
Wal-Mart Supercenter
Chino, CA
01.2021 - 04.2021
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Maintained effective team member communication.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Greeted customers and directed to requested products.
Sales Associate
Kut N Beauty
Chino Hills, CA
11.2020 - 02.2021
- Generated new sales leads to achieve and exceed monthly sales goals.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Set and achieved company defined sales goals.
Cashier Team Lead
The Buffalo Spot
Chino Hills, CA
05.2020 - 12.2020
- Quickly and accurately counted drawers at start and end of each shift.
- Managed staffing levels to provide optimal support for cash register operations.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Operated POS cash register and equipment to collect payments.
- Led opening and closing procedures and conducted cashier drops, cash control.
- Educated employees on register use, merchandising, and customer service.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
Bachelor of Science - Justice Studies
Grand Canyon University
Phoenix, AZ12.2024
High School Diploma -
Chino High School
Chino, CA05.2020
Skills
- Bilingual
- File and Records Management
- POS Systems
- Cash Management
- Check-In and Check-Out Coordination
- Child Development
- Classroom Management
- Human Resources Support
- Office Administration
Timeline
Office Administrator
California Respite Care
04.2024 - Current
After School Tutor
Middle Tree
09.2023 - 04.2024
Security Guard Officer
Fed Ex Warehouse
11.2022 - 02.2023
Hotel Front Desk Agent
Americas Best Value Inn & Suites
01.2022 - 11.2022
Cashier
TJX Companies
08.2021 - 01.2022
Elderly Caregiver
Oakmont Nursing Home
01.2021 - 08.2021
Stock Associate
Wal-Mart Supercenter
01.2021 - 04.2021
Sales Associate
Kut N Beauty
11.2020 - 02.2021
Cashier Team Lead
The Buffalo Spot
05.2020 - 12.2020
Daycare Assistant
Little Learners Educational Daycare
01.2018 - 09.2023
Bachelor of Science - Justice Studies
Grand Canyon University
High School Diploma -
Chino High School