Kailey Norris
Apopka
Summary
Dynamic sales associate skilled in active listening and creative problem solving. Proven ability to develop tailored training plans and enhance customer retention.
Overview
4
4
years of professional experience
Work History
Trainer/Sales Associate
Dogtopia
Apopka, FL
09.2023 - 05.2026
- Developed and implemented training programs for dog handling techniques and safety protocols.
- Sold and retained dog training packages with customers.
- Assessed customers need's and reasonings for canceling their membership.
- Assessed individual dogs' needs to create tailored training plans that improved obedience and socialization skills.
- Collaborated with team members to refine training processes, ensuring consistency in methods across all sessions.
Server
New Hong Kong
Apopka, FL
01.2022 - 08.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted with menu navigation and provided recommendations based on customer preferences.
- Processed orders accurately and efficiently using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
Education
High School Diploma -
Lake Brantley
Apopka, FLSkills
- Sales
- Planning and coordination
- Public speaking
- Creative problem solving
- Retention
- Active listening
- Punctual
Timeline
Trainer/Sales Associate
Dogtopia
09.2023 - 05.2026
Server
New Hong Kong
01.2022 - 08.2023
High School Diploma -
Lake Brantley