Kailey Rico-Galindo
Lubbock,TX
Summary
Driven professional with proven expertise in customer service and problem-solving, honed at Red Raider Outfitters and Iraan Public Pool. Excelled in enhancing customer satisfaction and safety, demonstrating teamwork, and effective communication. Certified in BLS, AED, and CPR, showcasing a blend of critical hard and soft skills. Achieved significant improvements in customer return rates and safety compliance.As a Basic Life Support (BLS) provider, I am trained to deliver high-quality care in emergency situations. My skills include performing cardiopulmonary resuscitation (CPR) for adults, children, and infants, using an automated external defibrillator (AED), and providing effective ventilations with a barrier device. I am proficient in recognizing life-threatening emergencies, assessing patient conditions, and initiating critical interventions to maintain airway, breathing, and circulation until advanced medical personnel arrive. My training emphasizes the importance of teamwork and effective communication in emergency response scenarios to improve patient outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Red Raider Outfitters
10.2023 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Lifeguard
Iraan Public Pool
06.2019 - 08.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to patron incidents in professional and timely manner.
Education
Bachelor of Science - Kinesiology
Texas Tech University
Lubbock, TX05.2026
High School Diploma -
Iraan High School
Iraan, TX05.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Reliable and punctual
- Flexible Schedule
- Verbal/written communication
- Patient Care
- Vital signs monitoring
- Patient Lifting
- Medical terminology knowledge
- BLS Provider- AED and CPR Certified
- Took (CNA) Nursing classes in Highschool
Certification
- BLS Provider
- AED Certified
- First Aid Certified
- CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Red Raider Outfitters
10.2023 - 04.2024
Lifeguard
Iraan Public Pool
06.2019 - 08.2021
Bachelor of Science - Kinesiology
Texas Tech University
High School Diploma -
Iraan High School
- BLS Provider
- AED Certified
- First Aid Certified
- CPR Certified
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