Kailey Wingo
Columbia,SC
Summary
Dedicated and knowledgeable professional with extensive experience in the service industry. Proven team player with an outgoing and positive demeanor, adept at establishing rapport with clients. Highly motivated to maintain customer satisfaction and contribute to company success. Specializes in optimizing quality, speed, and processes. Articulate, energetic, and results-oriented with a strong passion for developing relationships, cultivating partnerships, and driving business growth.
Overview
13
13
years of professional experience
Work History
Educational Technician
Department Of The Air Force
02.2020 - 01.2023
- Coordinated with teachers to integrate special ed students into classrooms.
- Developed individualized learning plans for specific students.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Instructed small groups of students in basic concepts such as alphabet, shapes, and color recognition.
- Maintained safety and security by overseeing students in learning environments.
- Resolved student conflicts to develop creative, mutually-satisfactory solutions.
- Supported student learning objectives through personalized and small group assistance.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Childcare Program Assistant
Department Of The Air Force
05.2018 - 02.2020
- Assisted with planning and coordinating day-to-day and special program activities.
- Managed both digital and physical filing systems and retrieved documents as required.
- Supported planning and coordination of childcare program and associated activities.
- Prepared clearly written and formatted documents and reports.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
Customer Service Representative
Barton Community College
02.2015 - 03.2017
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
- Created and maintained detailed records of all office activities.
- Input data into spreadsheets and databases.
- Coordinated and scheduled meetings and appointments.
- Represented university and supporting prospective or continuing students throughout enrollment process.
Customer Service Representative
Hendrick Automotive Group
04.2014 - 02.2015
- Responded to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Performed wide-ranging administrative, financial and service-related functions.
Customer Service Representative
AT&T Mobility Call Center
04.2013 - 04.2014
- Responded to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and backed up other customer service managers.
- Educated customers about billing, payment processing and support policies and procedures.
Service Desk Representative
The Home Depot Inc
02.2010 - 04.2013
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved accounting, service and delivery concerns.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded proactively and positively to rapid change.
- Trained staff on operating procedures and company services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and backed up other customer service managers.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Arts - Business Accounting
Western Governors University
Salt Lake City, UT05-2026
Associate of Science - Liberal Studies
Barton County Community College
Fort Riley, KS12-2017
Skills
- Inbound and Outbound Calling
- Product Knowledge
- Data Entry
- Data Collection
- Complaint Handling
- Email management
- Live chat support
- Payment Processing
- Building rapport
- Language proficiency
Timeline
Educational Technician
Department Of The Air Force
02.2020 - 01.2023
Childcare Program Assistant
Department Of The Air Force
05.2018 - 02.2020
Customer Service Representative
Barton Community College
02.2015 - 03.2017
Customer Service Representative
Hendrick Automotive Group
04.2014 - 02.2015
Customer Service Representative
AT&T Mobility Call Center
04.2013 - 04.2014
Service Desk Representative
The Home Depot Inc
02.2010 - 04.2013
Bachelor of Arts - Business Accounting
Western Governors University
Associate of Science - Liberal Studies
Barton County Community College
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