Kaili Doyle
Restaurant Industry
Dover,NH
Summary
Experienced Shift Manager with over 6 years of experience in a quick-service restaurant. Serv-Safe certified with comprehensive experience across various food service positions. Skilled in managing food inventory, ordering products, decision making, and managing the POS system. Outgoing and energetic individual with excellent customer service skills, consistently building strong relationships with customers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Moe's Italian Sandwiches
06.2017 - Current
- Effectively manage food operations during peak hours taking up to 150 orders a day.
- Manage 4 wholesale accounts.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Interpreted work order information and specifications through various online ordering platforms to plan, schedule and complete orders precisely.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
Food Service Associate
Moe's Italian Sandwiches
12.2020 - 05.2021
- Gained time management and customer service skills working at Moe's Italian Sandwiches busiest location
- Made food according to standard recipes with requested changes for customer satisfaction.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted visitors, answered questions, and accepted payments.
- Handled cash transactions with accuracy, balancing registers at the end of shifts.
Secret Shopper
Mad Moe Inc.
01.2021 - 02.2021
- Identified areas of improvement for businesses by analyzing employee interactions, product placement, and overall atmosphere at each of the 16 locations.
- Assisted in the development of more effective training programs by providing detailed feedback on employee behavior and knowledge.
- Validated staff knowledge about products or services offered by discreetly asking questions during the shopping experience.
Education
Bachelor of Science - Hotel & Hospitality Management
University of New Hampshire
Durham, NH05.2025
High School Diploma -
Newburyport High School
Newburyport, MA2019
Skills
Strong interpersonal skills
Attention to detail
Conflict Resolution
Inventory Management
Certification
Serv-Safe Food Protection Manager
Volunteer
Thunder Over NH Air Show
Sept 2023
Bartender
Worked serving alcohol in private chalet tents during the Pease airshow event
Timeline
Serv-Safe Food Protection Manager
12-2023
Secret Shopper
Mad Moe Inc.
01.2021 - 02.2021
Food Service Associate
Moe's Italian Sandwiches
12.2020 - 05.2021
Shift Supervisor
Moe's Italian Sandwiches
06.2017 - Current
Bachelor of Science - Hotel & Hospitality Management
University of New Hampshire
High School Diploma -
Newburyport High School
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