Summary
Overview
Work History
Education
Skills
Certification
Timeline
Intern

Kaili Dugan

Colorado Springs,CO

Summary

Compassionate individual with the poise to tackle multiple tasks in an office-centered environment. Offering dynamic telephone, interpersonal and data entry skills. Multi-tasking Veterinary Receptionist known for being compassionate, professional and dependable. Skilled in customer service, record keeping and appointment scheduling. Pursuing a position where well-honed office skills will be appreciated.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Barista

Scooters Coffee Shop
07.2024 - Current
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Made sure food was being prepped carefully.
  • Stocked all merchandise once it was low.
  • Took over the register countless times and handled money correctly.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Veterinary Receptionist

Cattails Feline Health Center
01.2024 - 07.2024
  • Scheduled annual checkup appointments, consultations and surgery visits for patients.
  • Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
  • Organized paperwork such as charts and reports for office and patient needs..
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Confirmed relevant guest information and payment methods to prevent fraud.

Veterinary Receptionist

Uintah Pet Emergency
06.2023 - 04.2024
  • Managed multi-line phone system and pleasantly greeted patients.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
  • Maintained confidentiality of sensitive client information while handling financial transactions accurately.

Veterinary Receptionist/Assistant

Belcaro Animal Hospital
01.2023 - 05.2023
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Administered medications to animals in treatment and documented changes in condition.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Participated continuing education training seminars workshops conferences advance knowledge stay current industry trends best practices.
  • Assisted senior staff with blood analyses and physical assessments.

Education

High School Diploma -

New Horizons Alternative School
Colorado Springs, CO
05.2018

Certificate - Veterinary Assistant

Pima Medical Institute
Colorado Springs, CO
10.2009

Skills

  • Telephone etiquette
  • Customer interaction
  • Appointment Scheduling
  • Verbal and written communication
  • Multitasking abilities
  • Teamwork
  • Attention to Detail
  • Patient Charting
  • Pet insurance knowledge
  • Filling Prescriptions
  • Knowledge in EzVet, Cornerstone and Avimark

Certification

  • Bad Viens: The Sequel- (1Credit)- 2023
  • Time for Change: The role of Time Management in Work-Life Harmony- (1Credit) - 2023
  • Ziwi Product Training- (1 Credit)- 2023

Timeline

Barista

Scooters Coffee Shop
07.2024 - Current

Veterinary Receptionist

Cattails Feline Health Center
01.2024 - 07.2024

Veterinary Receptionist

Uintah Pet Emergency
06.2023 - 04.2024

Veterinary Receptionist/Assistant

Belcaro Animal Hospital
01.2023 - 05.2023

High School Diploma -

New Horizons Alternative School

Certificate - Veterinary Assistant

Pima Medical Institute

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Kaili Dugan