Kailia Mims
South Ozone Park
Summary
Dedicated customer-focused individual with a passion for Healthcare Administration while providing excellent patient care services.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
CityMD: Urgent Care
09.2024 - Current
- Welcomed patients and provided friendly greetings.
- Managed patient intake and appointment scheduling while ensuring prompt prior authorization for necessary services.
- Entered and updated patient information accurately in the system.
- Maintained cleanliness and organization of work environment to enhance operational efficiency.
- Assisted patients with completing necessary paperwork.
- Scanned, updated, and filed medical records systematically.
- Answered phone calls and addressed questions promptly and courteously.
- Ensured compliance with HIPAA regulations while systematically organizing and maintaining patient files.
- Processed medical insurance information, verified eligibility, and resolved patient inquiries regarding insurance.
- Handled cash and co-payments accurately and responsibly.
- Delivered excellent customer service to every patient.
- Communicated waiting room times and patient inquiries to site manager or assistant site manager.
Medical Receptionist
Orlin & Cohen Orthopedic Associates
04.2021 - 08.2024
- Greet patients upon arrival, gather necessary information for registration, verify identity and insurance coverage, eligibility and benefits prior to appointment and departure.
- Manage the scheduling of patient appointments, scheduling follow-up appointments, and procedures utilizing scheduling software.
- Coordinate with Orthopedic Physicians and medical staff to optimize appointment availability, scheduling accuracy and minimize wait times.
- Ensure patient files are accurately maintained and organized both electronically and in physical form while maintaining HIPAA.
- Collect payments from patients for services rendered, process payments through designated systems, and provide receipts as necessary. Maintain accuracy in financial transactions and reconcile payments with records.
- Assist in the collection, organization, and analysis of statistical data related to patient demographics, appointments, and other relevant metrics. Prepare reports and presentations as needed.
Customer Service Supervisor
Burlington Department Store Company
09.2017 - 04.2021
- Handle incoming phone calls, directing inquiries to the appropriate department or individual. Provide assistance and information to callers in a professional and courteous manner.
- Coordinate meal and break schedules for front end associates, ensuring adequate coverage at all times.
- Accurately and efficiently process sales transactions at registers, ensuring correct pricing, discounts, and payment methods. Assist with bagging merchandise and resolving any issues with transactions or registers.
- Train, coach, and monitor associates in executing the SSTT (Sizing, Sorting, Ticketing, and Tagging) process.
- Work collaboratively with team members to achieve sales goals and deliver exceptional customer service.
Registrar Office Assistant
Bramson ORT College
11.2015 - 03.2017
- Perform various administrative tasks such as composing and typing correspondence, answering phones, scanning, photocopying, faxing documents and maintaining office supplies.
- Assist students, faculty, and the general public by providing information on curriculum requirements, handling transcript requests, and distributing documents and forms.
- Facilitate the registration process by enrolling students in classes, reviewing information packets, completing forms for add and drops, and communicating changes to instructors.
- Maintain organized filing systems for student records, administrative documents, and other relevant materials.
Education
Associate of Applied Sciences - Medical Assisting
Bramson ORT College
06.2015
High School Diploma - undefined
John Adams High School
06.2013
CLINICAL INTERNSHIP
- Queens Family Medical
- Medical Assistant Intern | February 2015 – April 2015
- Greet patients and visitors warmly, providing assistance and guidance as needed.
- Answer and transfer phone calls promptly, addressing inquiries and routing calls to appropriate staff members or departments.
- Obtain patients' histories and confirm follow-up appointments, ensuring accurate and up-to-date information.
- Manage and update patients' records in the database, maintaining confidentiality and compliance with HIPAA regulations.
- Read and record vital signs including temperature, blood pressure, pulse, height, and weight, ensuring accuracy in documentation.
- Collect co-payments from patients and verify insurance information, assisting with billing and insurance-related inquiries.
- Initiate follow-up on insurance denials, submitting accurate documentation and communicating effectively to resolve issues and facilitate reimbursement.
Timeline
Patient Service Representative
CityMD: Urgent Care
09.2024 - Current
Medical Receptionist
Orlin & Cohen Orthopedic Associates
04.2021 - 08.2024
Customer Service Supervisor
Burlington Department Store Company
09.2017 - 04.2021
Registrar Office Assistant
Bramson ORT College
11.2015 - 03.2017
High School Diploma - undefined
John Adams High School
Associate of Applied Sciences - Medical Assisting
Bramson ORT College