Kailin Hamre
Newell,WV
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at JP's Pizzeria and Grill. Proven ability to enhance guest engagement through effective upselling techniques and maintain order accuracy. Skilled in cash handling and team collaboration, consistently delivering memorable dining experiences while prioritizing quality and efficiency.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
4
4
years of professional experience
Work History
Server
JP's Pizzeria and Grill
05.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted in menu knowledge and upselling techniques to enhance guest experience.
- Managed table assignments and prioritized tasks for efficient service delivery.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Processed payments accurately using point-of-sale systems for seamless transactions.
- Trained new servers on restaurant policies, procedures, and service protocols.
- Resolved customer inquiries and complaints effectively, ensuring satisfaction and loyalty.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Drovers Inn
03.2023 - 03.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Lacucina Italian Restaurant
07.2022 - 03.2023
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Home Loan Specialist
Gurrera Law Offices
10.2021 - 03.2023
- Evaluated client financial documents to determine loan eligibility and compliance with underwriting standards.
- Provided personalized guidance to clients throughout home loan application process, ensuring clarity and support.
- Collaborated with cross-functional teams to streamline loan processing workflows and enhance customer experience.
- Conducted thorough market research to assess competitive lending products and improve service offerings.
- Implemented process improvements that reduced document turnaround times, enhancing overall operational efficiency.
- Provided support during home inspections, appraisals, and other steps in the mortgage process as needed.
- Maintained excellent communication with clients throughout the loan process, addressing concerns and answering questions promptly.
Education
Biology
Pikes Peak Community College
Colorado Springs, COSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Quality control
- Order accuracy
- Performance improvement
Languages
German
Professional Working
Timeline
Server
JP's Pizzeria and Grill
05.2024 - Current
Server
Drovers Inn
03.2023 - 03.2024
Server
Lacucina Italian Restaurant
07.2022 - 03.2023
Home Loan Specialist
Gurrera Law Offices
10.2021 - 03.2023
Biology
Pikes Peak Community College