Kailly Montero
Homestead,FL
Summary
Results-driven Assistant Manager with proven expertise in team leadership, operational efficiency, and customer service. Committed to enhancing performance through strategic decision-making and employee development.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Family Business
Miami, FL
01.2020 - Current
- Coordinated daily operations to enhance workflow efficiency and team productivity.
- Developed inventory management procedures, reducing waste and ensuring product availability.
- Analyzed sales data to identify trends, informing strategic decisions for business growth.
- Streamlined communication processes between departments, improving response times and project outcomes.
Customer Service Representative
Rain Gutters Solutions
Homestead, FL
05.2022 - 11.2025
- Resolved customer inquiries and concerns through effective communication and problem-solving techniques.
- Managed order processing and follow-ups to ensure timely product delivery and customer satisfaction.
- Developed efficient workflows to streamline service processes and enhance overall operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
American Academy
Miami, FL05.2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Problem-solving
- Goal setting
- Employee scheduling
- Sales strategies
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Rain Gutters Solutions
05.2022 - 11.2025
Assistant Manager
Family Business
01.2020 - Current
High School Diploma -
American Academy