Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaily Burgau

Fergus Falls,MN

Summary

Proven track record of enhancing guest experiences at Elks Point Resort, showcasing exceptional customer service and strong work ethic. Excelled in cash handling and guest engagement, significantly improving service efficiency. Demonstrated adaptability and memory retention, ensuring high-quality outcomes in fast-paced environments. Achieved commendable levels of customer satisfaction and team collaboration. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Server

Elks Point Resort
05.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Bussed and reset tables to keep dining room and work areas clean.

Shift Lead

Dairy Queen Grill & Chill
05.2021 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Intern

CJB Law
09.2023 - 01.2024
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Summer Travel Nanny

Lakes Country Log Homes
03.2020 - 08.2020
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
  • Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.

Education

Associate of Arts - Political Science Transfer Pathway

Minnesota State Community And Technical College
Fergus Falls, MN
05.2024

High School Diploma -

Underwood Public School
Underwood, MN
05.2024

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Memory retention
  • Adaptable and Flexible

Timeline

Intern

CJB Law
09.2023 - 01.2024

Server

Elks Point Resort
05.2023 - Current

Shift Lead

Dairy Queen Grill & Chill
05.2021 - Current

Summer Travel Nanny

Lakes Country Log Homes
03.2020 - 08.2020

Associate of Arts - Political Science Transfer Pathway

Minnesota State Community And Technical College

High School Diploma -

Underwood Public School

Similar Profiles

CREATE PROFILE
Kaily Burgau