Kaily Solberg
Care Services of Nevada Inc.
Reno,NV
1
Language
2027
years of professional experience
Dedicated professional with proven skills in problem-solving, time management, and customer service. Committed to enhancing customer experience and improving service delivery through effective communication and teamwork while maintaining if not exceeding standards.
Work History
Case Manager
8 Years 5 Months- Coordinated client care plans to address individual needs and improve service delivery.
- Facilitated communication between clients, families, and service providers to optimize support networks.
- Trained new support staff on best practices for client engagement and documentation procedures.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
House Manager/Direct Support Professional
- Managed daily household operations to ensure efficient functioning.
- Coordinated schedules, appointments, and transportation for residents and staff.
- Oversaw inventory management, ensuring adequate supplies and equipment availability.
- Implemented care plans to enhance resident well-being.
- Trained new staff on policies, procedures, and best practices for care delivery.
Sales Associate
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organization of sales floor, ensuring shelves were stocked and displays were visually appealing.
- Collaborated with team members to achieve store goals, fostering a positive work environment.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty to the store.
- Implemented inventory management procedures, ensuring accurate stock levels and reducing discrepancies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Caregiver
- Assisted clients with personal care tasks, ensuring comfort and dignity.
- Monitored client health status, reporting changes to healthcare professionals promptly.
- Implemented daily living activities tailored to individual client needs and preferences.
- Provided companionship and emotional support, enhancing clients' overall well-being.
Arcade Attendant
- Operated arcade games, ensuring proper functionality and safety for all guests.
- Assisted customers with game selections and troubleshooting equipment issues.
- Maintained cleanliness and organization of the arcade area to enhance guest experience.
- Monitored inventory levels of game supplies, reporting shortages to management promptly.
- Provided exceptional customer service, fostering a welcoming atmosphere for visitors.
- Trained new staff on operational procedures and game maintenance protocols effectively.
- Processed customer transactions accurately and efficiently.
- Maintained a clean and organized checkout area.
- Handled cash, credit, and electronic payments securely.
Education
Associate of Arts - Psychology
Skills
Problem-solving
Time management
Cash handling
Professionalism and ethics
Customer service
Team leadership
Languages
ASL
Elementary
Timeline
Case Manager
Care Services of Nevada Inc.
03.2018 - CurrentRead More
House Manager/Direct Support Professional
Chrysalis
2016 - 2018Read More
Sales Associate
Savers Thrift Store
2016 - 2017Read More
Caregiver
Right At Home Health Care
2016 - 2017Read More
Arcade Attendant
BoomTown
2014 - 2016Read More
Truckee Meadows Community College
Associate of Arts from Psychology
Read More