Kailyn Herrera
Pittsburg,CA
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
3
3
years of post-secondary education
10
10
years of professional experience
Work History
Sales Associate
Old Navy
Walnut Creek, CA
10.2022 - Current
- Answered customer questions about sizing, accessories, and merchandise care.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Introduced promotions and sale opportunities, increasing customer interest and engagement.
- Engaged customers by promoting ongoing sales, enhancing their shopping experience. and promotions to boost sales.
- Executed thorough cleaning tasks to maintain store appearance and hygiene., keeping store neat and organized.
- Promoted benefits of store credit cards and loyalty programs, fostering customer retention.
Social Media Market Intern
Be Radiant
Walnut Creek, CA
05.2021 - 12.2022
- Updated social media profiles daily, enhancing company online visibility.
- Monitored performance metrics to refine strategies for optimal engagement.
- Created informative and entertaining posts for client's Twitter, Facebook, and instagram pages.
- Managed social media accounts to ensure positive and brand-consistent interactions.
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
- Developed engaging content that attracted potential customers.
Babysitter
N/A
Goodyear, Arizona
06.2016 - 09.2022
- Monitored children's play activities to ensure safety and promote positive interactions.
- Monitored children's play activities to verify safety.
- Played games, worked on puzzles, and read books to young children.
- Engaged children in various games to promote social interaction and teamwork., worked on puzzles, and read books to young children.
- Assisted with meal preparation and maintained a clean environment to support family dynamics.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Encouraged children to practice empathy and patience, fostering social skills and emotional intelligence.
Education
High School -
Verrado High School
Buckeye, Arizona 08.2018 - 01.2022
Skills
- Sales expertise
- Customer Service
- Sales initiatives
- Credit and Cash Transactions
- Returns and Refunds
- Customer inquiries
- Complaint resolution
- Product Recommendations
- Product knowledge
- Merchandising Proficiency
- Promotional Displays
- Merchandise display
- Store management
- Retail Store Operations
- Inventory management
- Stock management
- Inventory tracking
- Verbal Communication
- Communication
- Verbal and Written
- Sales initiatives
- Client relations
- Money Handling
- Merchandise maintenance
- Promotional Displays
- Merchandise display
Timeline
Sales Associate
Old Navy
10.2022 - Current
Social Media Market Intern
Be Radiant
05.2021 - 12.2022
High School -
Verrado High School
08.2018 - 01.2022
Babysitter
N/A
06.2016 - 09.2022